Workshop Manager

Role Summary This Job Profile is not validated by Subject Matter Experts yet. Oversees the efforts of a team of technical service representatives, applying specialized technical or scientific knowledge/product applications. Maintains ongoing relationships with key customers and interfaces with sales staff on a regular basis and serves as an expert in handling complex queries. Job Responsibilities Professional Competencies (Duties and Tasks) 1) Workshop management • Set routines for planning and follow up meetings • Carry out regular meetings • Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation • Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop • Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration • Monitor and handle deviations, initiate proper actions and escalations • Promote and work with DOS to ensure uniform quality standards in all areas of the business • Coordinate the Spare Parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to • Manage the workshop facilities • Create working time schedules for work shifts 2) Workshop customer relations • Build and maintain the right level of relationships with customer representatives. • Monitor the processing of complaints and process major or complicated complaints • Assist workshop personnel and customers regarding technical issues. • Participate in meetings with Key customers when required 3) Workshop Service solution sales • Market and communicate Scania services solutions to existing and potential customers • Coordinate and follow up of the Services Salesman activities if required by the reporting line • Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives • Monitor the workshop’s pricing and discounts to ensure that they meet the established level • Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions 4) Follow up workshop results • Manage and analyze the workshop’s running costs and expenditure budget • Regularly follow up service business and financial results • Set, monitor, maintain and follow up KPI:s • Work with and handle applicable licenses for the workshop operations, monitor possible developments • Analyze current standards to identify and present opportunities for improvement of the workshop • Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals Desirable experience & qualifications • Tertiary Education/Degree • Technical experience • Supervisory experience • Heavy vehicle license • Experience from workshop position or similar • Relevant work experience in automotive industry