Workshop Team Leader

Summary Leads a team of technicians on the workshop floor (mechanical, electrical or body & paint), allocating jobs, supporting diagnosis, checking work quality and meeting productivity and turnaround targets. Tasks Explain technical findings and repair recommendations to service advisors, and to customers when needed. Handle basic workshop-related complaints and escalations, involving the Workshop Manager where needed. Ensure the team follows OEM repair methods, MAG procedures and HSE rules. Support technicians in diagnosing complex faults and agree the repair approach. Allocate job cards to technicians based on skills, workload and promised delivery time, and manage daily workshop flow. Carry out quality checks on completed jobs before handover to inspection, and correct defects. Coordinate special parts orders and parts delays with the Parts team. Follow up on repeat-visit vehicles to prevent comebacks. Develop own technical and leadership skills through OEM and MAG training. Track team productivity, efficiency and first-time-fix rate, and act on gaps. Education Technical institute diploma in automotive or mechanics. Experience 5–7 years of technician experience, including 1–2 years leading a team. Skill Strengthens Customer Connections Masters Service Conversations Navigates Customer Challenges Action Planning Builds Customer Loyalty Customer-Focused Approach Policy and Regulation Provides Technical Support Review and Reporting Troubleshoots Technical Issues Work Scheduling Maintenance Competencies Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Drives Results: Consistently achieving results, even under tough circumstances. Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. #LI-NK1