9504 Sr IT Mgr

Requisition: 84425 PSEG Company: PSEG Services Corp Salary Range: $ 137,000 - $ 224,400 Work Location Category: Hybrid We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: • Onsite: Employees work onsite daily. • Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. Job Summary The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards. Job Responsibilities The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards. Oversee the adoption of cutting-edge technologies, maintaining and enhancing competitive advantage while improving consistent customer experience. Ensure alignment with corporate objectives. Responsible for substantial budgets across multiple departments, focusing on strategic financial planning and long-term investments in technology to drive business growth and sustainability. Responsible for driving the completion of all Digital Customer related programs. Lead the resolution of any technical defects identified in the Digital Customer space. Create the product roadmap for all Digital Customer related applications and interfaces. Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals. Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions. Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives. Troubleshoot and resolve promptly any critical batch process failures. Report Project and/or Production support status to all stakeholders. Document capabilities and any changes to new or existing components and associated test results. Job Specific Qualifications Bachelor’s degree in Computer Science or a related field and 8 years of experience in the job offered or related. Must have 6 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels). Must have 8 years of extensive technical and Electric and Gas business functional experience in the development and support of IT systems such as SAP CRM, Salesforce, IVR, ACD and integration with other systems like CGI products and Outage Management System that is critical for Electric and Gas operations. Must have 6 years of working with system monitoring tools and commands such as Service-Now, Site24x7, Maestro, and natively build scripts withing the technology products like SiteCore and SAP to ensure quick and efficient resolution of issues. Must have 8 years of demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies. Scheduled remote work allowed in conjunction with required in office days in Newark, NJ. Must have legal authority to work in U.S. EEOE. Standard company benefits. Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)). As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result. If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO INFORMATION (Click link below) Know your Rights: Workplace Discrimination is Illegal