Assistant Store Manager

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JobSummary/Purposes 工作概要/目的 The Assistant Store Manager has the ability of promoting brand loyalty to customers in the luxury goods sector, in order to guarantee the quantitative and qualitative objectives assigned. He/she represents the Company and acts as arepresentative of the Store Manager ensuring the implementation of all directions received from the Retail Department and Store Manager. 店铺副经理负责提高奢侈品消费者对品牌的忠诚度，从而确保定性定量达成各项指标。他/她代表公司，同时也是店铺经理的代表，应确保完成由零售部门及店铺经理分配的任务。 Responsibilities: 工作职责 Sales 销售 · Is constantly up-to-date regarding fashion trends, knows and monitors competitors and communicates this information to the Sales Staff. · 持续关注最新的时尚趋势，了解竞争品牌的信息，并与员工分享沟通。 · Reflects the corporate image in terms of standing and ensures that the Staff is also aligned. · 确保自身及员工符合公司的要求，体现公司形象。 · Supports the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by our brand. · 协助店铺经理确保在迎宾、接待客人等环节提供优质的客户服务，达到品牌所要求的质量标准。 · Supports the Store Manager in reporting all significant information to the Area Manager. · 协助并支持店铺经理向区域经理汇报所有信息。 Customer management and CRM 客户关系管理 · Personally manages all critical situations regarding customer complaints and after-sales service. · 亲自处理所有与客户投诉及售后服务相关的棘手问题。 · Promotes customer loyalty. · 维护客户的忠诚度。 · Coordinates the management of Top clients as well as VIPs with the Store Manager. · 协助店铺经理管理重要客户及VIP客人。 Store Staff 店铺员工 · Supports the Store Manager in building the team and coordinating the activities in order to make sure that team members are always motivated and competent. · 协助店铺经理构建团队并协调员工工作，不断激励团队并确保每个团队成员都是积极且具备该职位要求的能力水平。 · Ensures professional growth and training of the staff, sharing development plans with the Store Manager. · 确保培训和提升员工的专业水平，与店铺经理共同承担员工的发展规划。 · Supports the Store Manager and Department Managers in the definition of quantitative and qualitative objectives and ensures they are achieved by analysing results, verifying monthly activities and setting up yearly assessments. · 协助店铺经理及部门经理制定定性定量指标，并通过分析销售业绩、月度活动评估及年度评估等方式确保指标的达成。 · Prepares the Store Planning and submits it to the Store Manager for approval. · 筹备店铺工作计划并与店铺经理达成一致。 · Manages the Department Managers and supports them in their activities. · 管理部门经理并支持他们的工作。 · Make sure that internal procedures are followed. · 确保遵守内部工作流程。 Product 产品 · Ensures that the Store image and product care are in line with corporate standards and that the Staff is made to feel responsible to maintain these standards . · 确保店铺形象及货品护理符合公司标准，确保员工对维护该标准具有责任感。 · Knows in depth all the products for each category. · 深入了解所有品类的货品。 Visual 视觉陈列 · Ensures that the Store windows are always in good order and prepares product display strictly complying with the Company directions and following the indications provided by the Store Manager. · 确保店铺橱窗符合公司要求、店内物品陈列严格按照公司指导和店铺经理的指引进行货品陈列。 Stockroom 库房 · Optimises stockroom management in order to make sure that stocksare stored as efficiently as possible in terms of sales, in collaboration with the stockroom staff. · 优化库房管理，通过与库房同事的合作以确保库存管理尽可能有效的支持销售。 · Supervises and reports any discrepancies to the Store Manager. · 管理仓库，及时向店铺经理汇报任何异常情况。 · Verifies the correct rotation of goods in the stockroom. · 监管核实库房货品的正确流转。 · Provides the Stationary orders with the contingent Stock support. · 管理常规和非常规的存货订单。 · Supports the Store Manager in the management of all activities connected with year-end, sector and rotation stock takes by product category. · 协助店铺经理=管理所有类别货品的年终盘点、品类盘点和周转中的库存情况。 Procedures 流程 · Takes any measures to guarantee the care of all valuable products and materials in the store, in cooperation with the Stock Manager. · 协助仓储经理，采取一切必要措施保证店内及库房中货品和其他贵重物品的安全。 · Liaises with the Store Manager to report and manage any loss (thefts of products, money, etc.). · 如有任何损失（货品或钱财等遭窃），及时与店铺经理沟通和汇报并处理。 · Liaises with the Store Manager to train the Store Staff to prevent losses and thefts. · 与店铺经理共同培训员工以避免盗窃和损失。 Reporting 汇报 · Provides and analyses the main reports in terms of sales, products, staff performances, CRM and Stock. · 提供并分析销售、货品、员工绩效、客户关系管理和库房的主要报告。 · Supports the Department Manager the reporting activity. · 支持部门经理汇报工作。 Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.