Cafe Supervisor

Overview About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Job Description Job Summary We are seeking a passionate and experienced Café Supervisor to manage the daily operations of a premium café within an exclusive private members club. The ideal candidate will combine strong operational expertise, specialty coffee knowledge, and a genuine appreciation for personalized hospitality. This role is responsible for maintaining exceptional product quality, leading a motivated service team, and creating a welcoming yet sophisticated café experience that reflects the Club's distinctive standards. Key Responsibilities Oversee daily café operations, ensuring efficient service, consistent product quality, and an inviting atmosphere for members and guests. Supervise, coach, and motivate the café team, ensuring adherence to service standards, grooming guidelines, and operational procedures. Maintain high standards of coffee preparation, beverage presentation, food quality, and overall service consistency. Build strong relationships with members, recognizing individual preferences and delivering thoughtful, personalized service. Conduct daily briefings, allocate responsibilities, and monitor team performance to ensure smooth operations during peak service periods. Manage stock levels, product ordering, inventory rotation, and wastage while maintaining effective cost controls. Collaborate with Culinary and Beverage teams to introduce seasonal offerings, enhance menu selections, and maintain product innovation. Address member feedback and service concerns with professionalism, discretion, and timely resolution. Ensure compliance with food safety, hygiene, equipment maintenance, and health and safety standards. Desired Skill & Expertise Desired Skills & Competencies Diploma or relevant qualification in Hospitality, Food & Beverage Management, or a related discipline is preferred. 3–5 years of experience in café or Food & Beverage operations, including at least 1–2 years in a supervisory capacity , preferably within premium cafés, specialty coffee concepts, private members clubs, or luxury hospitality environments. Strong knowledge of specialty coffee, espresso extraction, brewing techniques, beverage preparation, and contemporary café trends. Proven ability to lead, develop, and motivate service teams while maintaining consistent operational standards. Excellent member engagement and interpersonal skills with a polished, attentive, and service-oriented approach. Commercial awareness with experience in inventory management, cost control, upselling, and operational efficiency. Strong organizational and problem-solving skills with the ability to manage multiple priorities effectively. Proficiency in POS systems, inventory platforms, and café operational reporting tools.