Complaints Handler

# Complaints Handler > Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-10-01 **Salary:** unknown currency 29,000–32,000 **Workplace:** remote ## Description **Salary: R29 000 – R32 000 per month** Remote Recruitment is hiring a **Complaints Handler** for a UK-based employer, fully remote from South Africa. **Role overview** You will take ownership of customer complaints for a UK business, resolving them fairly, quickly and with a record that stands up to scrutiny. This is a hands-on role where accuracy and follow-through matter every day, and you will be trusted to work independently without being chased. You will also be part of a supportive remote team, with regular check-ins, clear priorities and the tools you need to do your best work from day one, so you always know what good looks like. You will work UK business hours (09:00–17:00 UK, 11:00–19:00 SAST) from home, as part of a South African team placed directly with established UK employers. Remote Recruitment supports you from placement onwards. **Key responsibilities** - Log and acknowledge complaints within agreed timeframes - Investigate issues and gather facts from internal teams - Write clear, empathetic responses and outcomes - Identify root causes and report recurring themes - Keep complaint records accurate and audit-ready **What you'll need** - Experience handling complaints or escalations - Excellent written English and tone - Confident with a ticketing tool such as Zendesk or Freshdesk - Fair, evidence-based judgement - Comfort staying calm with upset customers **Nice to have** - Regulated industry exposure such as financial services - Experience writing final response letters - Reporting in Excel **What's on offer** - R29 000 – R32 000 per month, paid monthly - 100% remote, working UK hours - Long-term role with a UK employer and ongoing support from Remote Recruitment - Clear onboarding and a team that wants you to succeed ## Apply [Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/EF9867F1CA/apply) --- Powered by [Workable](https://www.workable.com)