Coordinator, Loyalty Offers

Who we are At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences. As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. It’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members. Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us. Who we need Reporting to the Manager, Loyalty Offers, we are hiring a Coordinator, Loyalty Offers to join our Marketing Delivery team. As our new Coordinator, Loyalty Offers, you will play a key role in bringing personalized loyalty offers to life for millions of Scene+ members. You will own the day-to-day execution, configuration, monitoring, and ongoing management of offers within Salesforce Loyalty Management, working closely with Marketing, Marketing Cloud, Data Cloud, and other cross-functional teams to ensure campaigns launch successfully and continue to perform as expected. Combining technical execution with operational coordination, you will help deliver accurate, high-quality member experiences while supporting the continued growth and evolution of one of Canada's leading loyalty programs. This posting is for a full-time, hybrid role, working three days per week on-site at our Toronto office. What’s in it for you: Build specialized expertise. This is an opportunity to deepen your experience at the intersection of marketing operations and technology. You will become a subject matter expert in Salesforce Loyalty Management while gaining exposure to Marketing Cloud, Data Cloud, and the systems that power one of Canada's largest loyalty programs. As you build your technical capabilities, you'll develop highly transferable skills in campaign operations, marketing technology, and loyalty marketing. See your work come to life. Every campaign you support has the potential to reach millions of Scene+ members across Canada. From configuring offers to monitoring campaigns after launch, you will play a hands-on role in ensuring members have seamless experiences earning and redeeming rewards. You'll see the direct impact of your work and develop a strong understanding of how operational excellence contributes to customer engagement and business success. Grow alongside a collaborative team. You will join a team that values knowledge sharing, continuous improvement, and curiosity. Working closely with experienced colleagues across Marketing, Data, and Technology, you'll gain broad exposure to the loyalty ecosystem while building the confidence to take on increasing ownership, contribute ideas for process improvements, and expand your career within a growing, technology-driven organization. As our new Coordinator, Loyalty Offers you will: Configure and execute loyalty offers. You will translate marketing campaign briefs into live offers within Salesforce Loyalty Management, configuring campaigns accurately and coordinating with Marketing Cloud, Data Cloud, and other connected systems to ensure successful execution. You will manage campaign setup, maintain offer calendars, and support the smooth delivery of marketing initiatives from planning through launch. Monitor campaign performance and resolve issues. You will actively monitor campaigns after they launch to ensure offers are functioning as intended, members are receiving the correct rewards, and campaigns continue to perform accurately. When issues arise, you will investigate, troubleshoot, coordinate with internal teams, and escalate where needed to minimize member impact. Ensure quality and operational excellence. You will conduct quality assurance reviews and user acceptance testing, validating campaign configurations, tracking parameters, and offer logic before launch. Your attention to detail will help identify potential issues early, reducing operational risk and ensuring a seamless experience for members. Support reporting and continuous improvement. You will maintain campaign dashboards, monitor operational metrics, and identify trends or anomalies that support informed decision-making. Working closely with your manager and cross-functional partners, you will contribute ideas to improve workflows, strengthen processes, and increase the efficiency and scalability of loyalty operations. Collaborate across teams. You will partner with Marketing, Product, Technology, Data, and external vendors to coordinate campaign execution and keep projects moving forward. Through proactive communication and strong organization, you will help ensure priorities stay aligned, timelines are met, and stakeholders have confidence in campaign delivery. You bring: The technical foundation. You have hands-on experience working within the Salesforce ecosystem and are comfortable navigating platforms such as Salesforce, Marketing Cloud, Data Cloud, or similar marketing technology tools. You are confident in learning new systems and understand how marketing platforms work together to support campaign execution. The operational experience. You have supported marketing operations, campaign coordination, or campaign execution in a corporate environment where accuracy, accountability, and meeting deadlines matter. You understand the importance of following established processes while managing multiple priorities and adapting to changing business needs. The attention to detail. You approach your work with care and precision, recognizing that small details can have a significant impact on the customer experience. Whether reviewing campaign configurations, validating data, or troubleshooting issues, you take pride in delivering accurate, high-quality work and proactively identifying potential problems before they reach customers. The collaboration and curiosity. You enjoy working with people across different teams, building positive relationships, and communicating clearly with both technical and non-technical stakeholders. You ask thoughtful questions, embrace new challenges, and are motivated to continuously improve how work gets done while expanding your knowledge of marketing technology and loyalty operations. Compensation At Scene+, we believe that compensation should be transparent, fair, and market competitive. Our salary ranges are designed to represent the progression from learning the role to truly mastering it. This role has a minimum base salary of $50K and a maximum base salary of $65K. Our approach to compensation supports each person’s unique knowledge, skills, and abilities, and balances it with internal equity to ensure a fair and competitive salary. The higher end of the range is reserved for those who have demonstrated deep expertise, while offers closer to the minimum reflect strong potential with room to develop. Base salary is just one part of our total rewards package which also includes health and wellness benefits, employer-matched RRSP savings, a performance-based bonus program, and many more perks including free movies and free grocery delivery. Join us. We are a dynamic and agile organization that works collaboratively to anticipate and meet the business needs of our partners and the lifestyle needs of our members. People who thrive at Scene+ are mission-driven and eager to contribute to a brand that’s shaping the future of loyalty. As part of our team, you will excel in an environment that values ownership and practical, intelligent solutions. You will have the chance to create and refine processes, identify and address challenges with scalable solutions, and introduce best practices that drive our success. Our values guide our work, and we consistently measure our progress against these principles. Member Focus: We prioritize the needs and experiences of our members in everything we do. Teamwork: We believe in the power of collaboration and working together to achieve our goals. Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate. Integrity: We uphold the highest standards of honesty and transparency in our actions. Results Driven: We are committed to achieving outstanding outcomes and delivering value. Passion: We are passionate about our work and dedicated to making a positive impact. What you can expect from our interview process: A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. A virtual interview with Manager, Loyalty Offers, focused on your Salesforce knowledge, technical capabilities, attention to detail, and approach to problem-solving in a marketing operations environment. A virtual cross-functional panel interview with members of the Marketing and Data/Technology teams, focused on collaboration, communication, and how you work across multiple stakeholders to deliver successful campaigns. A final in-person interview with the Director, Member Engagement & Marketing Delivery, to discuss your experience, your approach to operational ownership, and how you would contribute to the continued growth and evolution of the loyalty offers function. Apply now. If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at careers@scene.ca and let us know what accommodations or assistance we can provide you during the application process. At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups. How We Use AI in Our Interview Process: At this time, we do not use artificial intelligence (AI) tools to screen, assess or select applicants. For video interviews, we may use BrightHire, an AI-powered video interview tool, for recording purposes. #LI-Hybrid #LI-DNI