CRM Leader

Purpose of the Job Support function to Commercial manager, evaluate and visits monthly down trade & lost accounts YOY & YTD, achieve stringent revenue growth targets on pre- allocated customers. Job Description Core nature of duties : Area: Key Responsibility: % Weighting: Growth Aggressively drive growth within existing customers (Conducting full supply chain analysis) on pre- allocated list of accounts along with the respective CRM team members. Ensure the relevant stakeholders are involved and monthly revenue growth targets are achieved. 60% Retention Compile branch down trade report and personally visits each and every down trade & Lost account on a monthly bases with or without respective CRM’s. Present comprehensive report back to Commercial manager to support recover strategy. 30% Team development CRM in-field (On the job) assessment, guidance and recommend necessary training. (Product and skills) 10% Key Responsibilities Establish productive professional relationships with key personnel particularly decision makers (FD’s, MD’s, CEO’s etc.) Perform daily customer visits – Seeking Growth opportunities Min 3 customer visits a day Responsible for teams monthly down trade report & visiting these customers. Achieve Team Growth target (Cross sell and upsell with CRM’s in their portfolios) Sign of on implementation plan between CRM & Sales (SOP etc.) Monthly CRM Reporting – National result tracker and commission Annual rate increase (Project manager form end to start) Support / care take CRM portfolios during extended absence. Drive data analytics – Power bi-reporting internal and to customers Build solid relationship with team, providing guidance and on the job assessment. Schedule CRM weekly team meetings Adhoc support to Commercial manager Job Requirements - Experience and Education Minimum requirement is a Matric (Grade 12) qualification Bachelor of Commerce Degree or similar qualification 3 Year corporate experience in managing a portfolio of clients Need to have worked for reputable corporates Proven track record of having made target Industry experiences advantageous – Understanding of full supply chain (Freight, International & Warehousing products) Experience in presentation and negotiation of business solutions at senior management level Valid Code 08 driver’s license and own reliable transport Excellent communication skills Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Financial Acumen Team Collaboration Adaptability Business Acumen Communication Skills Analytical Skills Commercial Acumen Customer Centric Mindset