Head of Commercial SSA

Purpose of the Job The Head of Commercial - Sub-Saharan Africa is responsible for defining and executing Aramex's commercial growth strategy across the Sub-Saharan Africa region, encompassing all markets, customer segments, and service lines. The role serves as the senior commercial leader for the region and is accountable for driving sustainable revenue growth, profitability, market share expansion, customer retention, commercial excellence, and strategic account development across Express, Freight Forwarding, Contract Logistics, Supply Chain Solutions, Warehousing, E-Commerce, Cross-Border Logistics, and Last-Mile Delivery services. As a member of the regional leadership team, the Head of Commercial partners closely with Operations, Product, Finance, Digital, Customer Experience, and Country Leadership teams to accelerate growth, strengthen Aramex's competitive position, and deliver integrated logistics solutions that meet the evolving needs of customers across Sub-Saharan Africa. The position carries direct accountability for commercial performance across multiple countries and plays a critical role in shaping Aramex's regional growth agenda while ensuring alignment with global corporate strategy. Job Description Develop and execute the commercial strategy for Sub-Saharan Africa, driving market expansion, identifying new growth opportunities, establishing strategic partnerships, and strengthening Aramex’s market position across priority industries and customer segments. Own regional commercial performance, including revenue growth, profitability, gross margin, pricing governance, forecasting, budgeting, investment decisions, and achievement of revenue, EBITDA, customer growth, and business objectives. Build and manage executive-level customer relationships, lead strategic account management, support complex negotiations and multi-country tenders, and drive customer acquisition, retention, wallet share growth, contract renewals, and customer experience improvements. Establish and drive commercial excellence through standardized sales processes, performance management frameworks, CRM optimization, pipeline management, sales productivity initiatives, commercial digitization, and data-driven decision-making. Partner with cross-functional teams to define commercial priorities, develop market entry strategies, commercialize products and services, enhance customer-facing solutions, and align offerings with evolving customer needs and market trends. Lead, coach, and develop a high-performing regional commercial organization by building leadership capability, strengthening succession pipelines, driving employee engagement, and fostering a culture of accountability, collaboration, innovation, inclusion, and continuous improvement. Represent Aramex as the senior commercial leader across Sub-Saharan Africa, building strategic relationships with customers, government entities, industry associations, and key partners while influencing regional growth, market positioning, and customer strategy. Job Requirements - Experience and Education Bachelor's Degree in Business Administration, Logistics, Supply Chain, Commerce, Marketing, Economics, or related discipline. MBA or equivalent postgraduate qualification preferred. 15-20+ years of progressive commercial leadership experience within logistics, transportation, freight forwarding, supply chain, express delivery, e-commerce logistics, or related sectors. Minimum 8-10 years in senior regional leadership positions. Proven responsibility for multi-country commercial organizations. Experience managing revenues exceeding USD 250M+ across a complex geographic region preferred. Strong track record of delivering sustainable growth and profitability. Demonstrated success leading enterprise sales and strategic account management teams. Experience working across emerging and developing markets. Proven exposure to regional or global matrix organizations. Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills