Customer Service Representative (IBU Sales - Brokers)

Main Duties: Assist the Team Leader in executing and reinforcing the Company’s New Business Acquisition and Retention Assist the Team leader in developing and managing good working relationships with our partners (mainly brokers) Act as broker’ consultant for all queries and request for New Business and any other business-related issue Prepare quotations, comparisons, PowerPoints and provide the necessary report Ensure that renewal control lists are sent Brokers and that renewal instructions are received to meet monthly figure Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claims submissions and billing clarification Liaise and maintain a good relationship with partners/other departments for proper coordination Ensure that deadlines and target set by the department/company are met Perform administrative duties linked to new business operations Qualifications and Experience Higher School Certificate (HSC) or Equivalent Have at least 1 year experience in client facing role. Certificate CII will be an advantage. Have good interpersonal and communication skills. Experience in Insurance sector will be an advantage. Be able to work under pressure to meet tight deadline. Be conversant with MS Office Tools The Company reserves the right: To convene only the best qualified candidates to participate in the selection exercise. Not to make any appointment following this advertisement.