Dispatcher Energy Service TX

Pay Range: $22/hr Shift: 4 a.m. start time - flexibility in schedule is needed What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers. We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen. We Are Committed to Your Growth : Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression. We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work. We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger. We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! Ready to roll with us? Click Apply to join the WM team today. I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts II. Essential Duties and Responsibilities Works with routing specialists, route managers, and the service department to optimize routes Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues III. Qualifications A. Required Qualifications 6 months relevant work experience. B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.