Doorperson

YOUR DAY-TO-DAY • Greet all guests, visitors, and VIPs warmly and professionally as they arrive or depart the hotel. • Open doors, assist with luggage, and provide direction or escort to the reception or appropriate areas. • Coordinate with Bellmen and the Front Office team to manage guest arrivals and departures efficiently. • Assist with hailing taxis, arranging transportation, and directing traffic in front of the hotel to ensure smooth flow. • Provide information on hotel facilities, services, and local attractions with confidence and accuracy. • Maintain a strong presence at the main entrance, upholding the hotel’s image and security protocols at all times. • Monitor and manage the cleanliness and appearance of the entrance, driveway, and lobby areas. • Anticipate guest needs and respond promptly to guest requests, inquiries, or concerns. • Assist with handling packages, deliveries, and special guest arrangements as needed. • Support the Front Office and Concierge teams during busy periods with a proactive, can-do attitude. • Maintain detailed knowledge of hotel events, VIP arrivals, and guest preferences. • RESPONSIBLE BUSINESS • Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked • Maintain a willingness to please attitude and give undivided attention to any approaching guest • Be familiar with the layout of the hotel and memorize the preferred route for escorting guests • Room the guest in accordance with hotel standards • Be familiar with the lift workings and emergency stairs. • Provide information to guests about the hotel facilities and services • Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning Maintain a well-groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty • Keep the baggage room clean and in order before going off duty on each shift • Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain • Use the Duty Log to document matters of importance • Operate Communicates equipment • Arrange transport and coordinate luggage • Manage the key system securely. • ACCOUNTABILITY Demonstrate service attributes in accordance with industry expectations and company standards including: • Being attentive to Guests • Accurately and promptly fulfilling Guests requests • Anticipate Guests needs • Maintain a high level of knowledge which affects the Guest experience • Demonstrating a „service‟ attitude • Taking appropriate action to resolve guest complaints • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers