Executive, Digital & Technology (Lodging Systems)

About Us Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit. Job Description Responsibilities Coordinate and track incident and service request cases with system vendors to ensure timely resolution in accordance with established SLAs. Provide guidance to users on issue escalation procedures, change request processes, and system usage best practices. Support configuration reviews and setup validation for systems such as PMS, CRS, and related applications, ensuring alignment with operating standards. Monitor vendor support queues, ticket trends, and performance indicators to identify recurring issues and improvement opportunities. Participate in testing cycles (e.g UAT, regression, sanity checks) for patches, enhancements, and releases in collaboration with vendor and business stakeholders. Assist in reviewing enhancement requests, preparing documentation such as user stories, functional requirements, and configuration guides. Maintain up-to-date knowledge base articles, SOPs, and support documentation to improve consistency and knowledge sharing across regions. Contribute to onboarding of new properties by supporting the readiness of system configuration, user enablement, and post-go-live monitoring. Collaborate with internal IT and digital teams to ensure cross-system integration points are performing as intended, flagging issues proactively. Support continuous improvement by proposing process enhancements based on system usage patterns, support trends, and stakeholder feedback. Requirements Degree or diploma in Information Systems, Computer Science, or a related field. 1–3 years of relevant working experience in an IT, application support, or system implementation role. Familiarity with hospitality systems (PMS, CRS, Channel Managers, etc.) is advantageous. Basic understanding of data structure and integration principles (e.g., JSON, XML, API flows). Strong attention to detail with the ability to follow through on issues and tasks independently. Good interpersonal and communication skills to liaise with vendors and internal stakeholders. Proactive, organised, and capable of handling multiple assignments with minimal supervision. Experience in documenting SOPs, training materials, or user manuals Office Location: 25, Ubi Road 4, #05-01, UBIX, Singapore 408621 Benefits Comprehensive medical coverage Training and development opportunities Subsidised rates at Ascott serviced residences Strong advocate of staff volunteerism Wellness programmes Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.