French Speaking Customer Service & Sales Associate

About the Role Partao is building the global marketplace for heavy-machinery parts: a single platform connecting buyers and sellers across the industry. With 2,000+ brands and over 5 million SKUs, we make sourcing faster, smarter and more reliable by helping people find the exact part that fits their machine. We focus on doing the right things well, first. That means building something useful and real, with impact that lasts. If you want to join a fast-moving team shaping a marketplace at global scale, Partao is the place to do it. We're looking for a motivated Customer Service & Sales Associate to join our growing start-up. You'll be the main point of contact for our French-speaking customers, handling their enquiries and orders, while running direct B2B sales and optimising inbound sales as part of our lead generation strategy. Please ONLY apply if you speak French at C1 level or above and English at A2 level or above. Key Responsibilities Customer Service: Respond to French customer enquiries by email, phone and our ticketing system, in a professional and timely manner. Support customers with orders, delivery updates, returns and replacements. Coordinate with suppliers and internal teams to resolve issues, and keep accurate records of every case. Lead Generation & Prospecting: Identify, research and qualify new B2B leads in France. Support outbound sales activities including cold calls, emails and LinkedIn outreach. Maintain accurate records in our CRM and help improve prospecting processes. Sales Development: Conduct initial outreach and discovery calls with potential clients. Present Partao's value proposition clearly and confidently. Nurture leads, convert enquiries into orders, and book qualified meetings for senior sales managers. Lead Gen Tools & Optimisation: Assist in launching and testing new digital lead generation tools. Monitor tool performance and provide feedback for improvements. Contribute to sales automation workflows and reporting dashboards. Market Insights & Feedback: Gather insights from French customers and prospects to help refine messaging. Share market intelligence and recurring customer issues with the wider team to support product, operations and marketing strategy. Requirements French at C1 level or above (written and spoken). English at A2 level or above. Based in Armenia. 3+ years of experience in customer service. Advantageous: experience in sales, operations, procurement, order processing or supply chain. Strong attention to detail with the ability to multitask under pressure. Proficiency with spreadsheets and data tracking tools (Excel, Google Sheets). High integrity, trustworthiness and comfort handling customer data. Problem-solving mindset and a self-starter attitude. Bonus Points Graduate in business, economics, marketing or a related field. Experience with CRM or ticketing tools. Strong interest in B2B sales, business development and digital tools. Strong analytical and decision-making capabilities. Ambition to grow in a fast-paced, high-impact start-up environment. Curious, proactive and eager to learn both sales fundamentals and digital growth tools. What We Offer The opportunity to join a growing, VC-backed start-up in a pivotal customer-facing role, with exposure to both B2B and B2C growth strategies across international markets. High autonomy with direct impact on our French market expansion. A culture of speed, data-driven decision-making and transparency. A flat hierarchy and entrepreneurial environment where your ideas count. Exposure to international markets and cross-functional teamwork.