Fund Services.Assistant Vice President

About Citco Citco is a global leader in fund services, corporate governance and related asset services, with staff across 50 office locations worldwide. With more than $2.3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs. For more information about Citco, please visit www.citco.com About the Team & Business Line As a core business, Fund Administration is at the heart of Citco's operations, providing alternative asset and accounting services to clients. Our continuous investment in learning and technology solutions enables us to deliver a seamless client experience. We are now seeking a dynamic and experienced member to join our Corporate Secretarial function, a critical component of our growing Fund Administration business. This is a unique opportunity to be a part of a team across multiple regional countries, working closely with senior management and clients to drive growth and add value to our CoSec Client Services chain. As a core member of our CoSec team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Service Delivery Fund client facing independently, manage and maintain the full spectrum of company secretarial duties. To ensure prompt and professional service rendered to all parties. Key person to liaise with the management and clients. Coordinate, attend client meetings and draft minutes independently. Draft/prepare and review documents such as Directors' Resolutions and other relevant documents for the clients. Responsible for obtaining compliance clearance for internal onboarding and external KYC requests. Convening and facilitating shareholders and board meetings, and guide the team to prepare all documents relating thereto and review. Maintaining and advising our clients on proper maintenance of company's statutory books and records in compliance with laws and regulatory requirements in Mauritius, including filings with the Financial Services Commission (FSC) and the Registrar of Companies. Handling ad hoc company secretarial related assignments. Providing guidance to the team members, when required. Monitor and manage client SLAs and operational deliverables. Work closely with the team members to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies. Plan resources in line with business demands, seeking opportunities to implement efficiencies and grow the book of business. Review risk logs and support, co-ordinate and communicate incident resolution as necessary. Participate and organize operational due diligence reviews and client visits. Compile periodic board reports, Key Performance Indicators and scorecards for clients. Leadership & Management Support management to develop and implement client service strategies into opportunities for current/prospective clients. Collaborate with other departments and act as the link from CoSec Services into the wider CRM model. Foster a positive and collaborative team culture focused on exceptional client service. If applicable, coordinate with staff members across multiple locations, ensuring business line stakeholders are adequately serviced for their respective clients. Client Relationship Establish professional relationships with clients and other key internal / external parties as required. Drive the coordination of new client integrations and existing client launches. Understand and communicate clients' requests with various Citco business functions, operational and support teams to promote effective internal communication. Drive transparent communication with clients, negotiate service level agreements (SLA) and take ownership of the overall client relationship and service delivery for your portfolio. Act as the Subject Matter Expert for local corporate and legal issues and monitor legal and regulatory changes in Mauritius and other relevant jurisdictions. Act as a company secretary of client entities and attend board and shareholder's meetings, where relevant. Identify opportunities to expand existing relationship by cross-selling additional Citco products/services. Support the Relationship Managers with regards to performance and financial targets. About You You bring 8+ years of related work experience including at least 5 years client facing experience independently, in the financial services industry, preferably with fund administrators and/or investment companies. You have experience in an international environment and project management, demonstrating flexibility and the ability to manage multiple priorities in a fast-paced environment. You have general knowledge of the applicable statutory and regulatory requirements in the Alternatives Asset Management space and have worked with SPVs and/or Funds + SPV reporting requirements. Corporate assignments knowledge in Mauritius and other jurisdictions. Well versed with the Mauritius Companies Act 2001, the Financial Services Act, FSC Rules and Guidelines, Global Business Companies (GBC) regime, Registrar of Companies filing requirements, statutory reporting, and corporate governance. With or without Chartered Secretary (ICSA/MASC) qualification. Hands-on experience in handling fund administration. High professional integrity and maturity and able to identify and prioritize incoming works. Meticulous attention to fine details and ability to meet multiple tight deadlines. You have demonstrated leadership experience coupled with superior communication skills. You are highly analytical with strong attributes in business processes, accounting, and allocation systems. You are proficient in Microsoft Office (especially Excel & PowerPoint) and Outlook.