Global Effectiveness Supervisor

Primary Areas of Accountability The position is accountable for leading and coordinating work across three areas: 1. Global Effectiveness Operations and Solutions · Reporting and analytics · LMS administration and learner data management · SharePoint and knowledge management · Program and business-tool administration · Power Platform solutions and workflow automation · Dashboards, documentation, and process improvement 2. Learning Content and Multimedia Solutions · Instructional and onboarding content · Multimedia production · Scripts, storyboards, and visual communication · Accessibility, branding, and editorial quality · Stakeholder review and revision cycles · Final production, release, and archival documentation 3. Sales Enablement and Digital Experience Solutions · Highspot Sales Plays, SmartPages, and Industry Pages · SharePoint sites and landing pages · Digital-content management and publishing · User-experience and content organization · Creative sales-enablement assets · Usage analytics and engagement reporting Key Responsibilities · Lead, coach, and develop Global Effectiveness team members. · Set objectives, conduct performance discussions, manage employee requirements, and support career development. · Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks. · Ensure timely and accurate delivery of: o Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation o Learning content, multimedia, accessibility, and quality assurance o Highspot, Sales Plays, digital experiences, analytics, and creative assets · Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress. · Maintain quality, brand, accessibility, documentation, and publishing standards. · Drive process improvement, automation, standardization, and business continuity. · Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager. · Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise. · Perform other supervisory and operational duties assigned by the Operations Manager. Decision-Making Authority Can independently manage and decide: · Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments. · Determine delivery methods, internal workflows, quality-control practices, and process improvements. · Manage team coverage, work schedules, and routine timeline adjustments. · Conduct and document coaching, development discussions, and performance checkpoints. · Develop and maintain staffing, capacity, coverage, and continuity plans. · Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership. · Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes. · Manage approved funds, monitor expenditures, and recommend budget adjustments when needed. · Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR. · Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes. · Prepare supporting documentation and business justifications for leadership, HR, or C&B review. · Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes. Success Measures · Achievement of team and individual objectives · Accurate and timely completion of deliverables · Positive stakeholder feedback · Effective workload, capacity, and continuity management · Timely completion of coaching, performance, and employee documentation · Compliance with quality, accessibility, and governance standards · Measurable process, automation, and operational improvements · Successful implementation of approved staffing and organizational actions · Achievement of the supervisor’s individual KPOs assigned by Operations Management · Timely and effective delivery of additional responsibilities assigned by the broader management team Qualifications: Bachelor’s degree holder Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function. Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination. Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements. Strong communication, decision-making, organizational, and performance-management skills. Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools. Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation. Ability to lead the team while completing assigned individual KPOs. A specific degree is not required. Relevant experience and demonstrated capability will be prioritized. Must meet applicable internal mobility, performance, attendance, and disciplinary requirements. Must be in current role for 1 year Must not have received any Disciplinary Action within the past 12 months Must not have any Attendance and Punctuality issues in the past 12 months We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . 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