Learning Solutionist

Job Purpose The Senior Learning Solutionist provides consultancy and advisory services on learning solutions and interventions to the SMRT Group to meet business’s needs. He will liaise and collaborate with various stakeholders to understand critical requirements and objectives to diagnose workplace performance gaps and evaluate learning opportunities. Working alongside Digital Learning Designers in a matrix project team, he designs and implements bespoke learning solutions and interventions to drive business results, workplace performance improvement and behavior change. He evaluates the impact and effectiveness of learning solutions and interventions and develops long-term implementation plans. Responsibilities Conduct workplace performance diagnosis • Engage key stakeholders to understand overall business and performance objectives. • Conduct learner profile and learning needs analysis. • Assess learning needs with stakeholders to determine performance and learning gaps and opportunities. Design and develop learning solutions and interventions • Develop implementation and communication plans for proposed learning solutions and interventions. • Engage stakeholders to gain buy-in ahead of implementation of learning solutions and interventions. • Implement strategies to manage learner development during the implementation of learning solutions and interventions. • Manage issues which arise during the implementation of learning solutions and interventions. • Oversee the design and development of digital learning resources for blended, self-directed, and bite-sized learning. Delivery and facilitation of technical and soft-skill courses • Sound understanding of adult learning concepts and techniques. • Manage and execute technical and soft-skills training. • Conduct and facilitate stand-up lesson delivery to stakeholders. Manage stakeholders • Manage stakeholders to build relationships and drive collaboration. • Maintain close coordination with stakeholders to ensure training needs are catered for adequately and timely. • Manage contractual and performance issues with existing vendors. Evaluate impact and effectiveness of learning solutions • Conduct assessments to measure learner progress and performance. • Review feedback from learners and external stakeholders on the impact and effectiveness of learning solutions and interventions. • Communicate outcomes and long-term recommendations to client stakeholders. • Support Continuous Improvement activities. Qualifications & Work Experience • Degree in any discipline from a recognised university. • ACTA / ACLP with good knowledge of the Skills Frameworks. • DACE/DDDLP qualification will be an added advantage. • Possess at least 5 years of training experience in a SWDA-approved RTP or Institute of Higher Learning. • Track record in designing, developing, and executing training programme. • Familiarity with traditional and modern training methods that supports workplace learning. • Comfortable interacting with people at all levels with strong interpersonal, facilitation, negotiation, and conflict management skills. • Good understanding of Skills Frameworks and workplace learning methodologies. Skills Technical skills include: • Behaviour Change Facilitation • Coaching and Mentoring • Group Dynamics Facilitation • Learner Profile Analysis • Learning Needs Analysis • Learning Mode Design • Project Management • Workplace Learning Delivery • Skills Framework Adoption Generic skills include: • Communication. • Interpersonal Skills • Developing People • Decision Making. SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.