Omni Merch and Coordination Lead - Totalsports - 6 Months FTC

The Online Merchant and Coordination Lead is responsible for leading the execution of omni merchandising, coordination, and campaign delivery activities to ensure products, content, and promotions are available and optimised across digital channels. The role partners with cross-functional stakeholders to coordinate operational processes, align trading priorities, and ensure seamless product readiness and launch execution. The role drives operational excellence, continuous improvement, and team performance to enhance the online customer experience, support commercial objectives, and deliver consistent omni-channel execution. Lead the end-to-end execution of omni merchandising activities, ensuring products are accurately represented, enriched, and published across digital platforms. Coordinate product, content, and campaign workflows to ensure timely readiness, launch execution, and alignment with trading priorities. Manage operational processes across sample management, studio coordination, product publishing, and stock readiness to support seamless online execution. Drive the delivery of digital campaigns, promotions, and key trading events, ensuring all online touchpoints are executed accurately and on schedule. Collaborate with Buying, Planning, Marketing, Operations, Studio, and platform teams to align priorities and resolve execution challenges. Identify and implement process improvements that increase execution efficiency, speed to market, and overall omni trading performance. Lead, coach, and develop Omni Merchants and Coordinators while fostering a collaborative, accountable, and high-performance team environment. Monitor product availability, content quality, campaign readiness, and operational performance to enhance the customer experience and commercial outcomes. Minimum: Diploma in Retail Management, Business Management, eCommerce, Marketing, Commerce, or a related field. Relevant digital commerce, project management, or leadership certification would be advantageous. 5-7 years' experience within eCommerce, Online Trading, Digital Merchandising, Retail Operations, or a related omni-channel environment. Proven experience coordinating and executing online merchandising, product publishing, content management, and campaign delivery processes. Experience leading teams and managing performance in a fast-paced retail environment. Experience managing promotional campaigns, trading events, and seasonal launches from planning through execution. Strong understanding of online customer journeys, product discoverability, and digital trading principles. Experience identifying and implementing process improvements that enhance operational efficiency and commercial performance. Skills: Commercial Acumen Workflow Management Project Management Customer Focused Approach Data Collection and Analysis Planning and Organising Behaviors: Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness Business Insight - applies market and business insights in order to drive organisational objectives Collaborates - effectively works with others to achieve shared goals Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner Decision Quality - consistently makes timely, well-rounded and informed decisions Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.