Product Ops Specialist (NCSS)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] Drive Scalable, Insight-Led Product Operations Transform raw data into actionable insights that fuel better product decisions Build comprehensive data infrastructure and analytics platforms that provide centralized access to product metrics and user insights Strengthen data flows and insight sharing between support teams and product teams through automated dashboards and reporting systems Lead adoption of scalable tools, automation, and documentation practices that eliminate manual coordination overhead Establish trusted metrics framework that makes insights actionable Enable Delivery Through Operational Governance Establish lightweight frameworks that enable clarity and accountability without stifling team autonomy Establish and evolve consistent, lightweight governance frameworks that enable product teams to operate with greater clarity and accountability Support standardization of common workflows, including product onboarding, incident handling, release processes, and cross-functional coordination Coordinate initiatives that improve delivery quality, reduce operational risk, and drive seamless cross-team alignment Implement risk mitigation strategies and quality assurance frameworks across the product lifecycle Master Product Launch Excellence Orchestrate end-to-end launch coordination that ensures seamless delivery of products Lead comprehensive launch readiness for digital products & tools, including scope definition, success metrics, detailed launch plans, and stakeholder alignment Establish and manage launch risk frameworks with live risk registers, pre-launch readiness assessments, and mitigation strategies Orchestrate cross-functional launch execution with centralized milestone tracking, communication coordination, and post-launch retrospectives Implement continuous improvement cycles that capture lessons learned and drive iterative enhancement [What we are looking for] Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields Experience: Minimum 5 years of experience in product operations, digital transformation, or strategic operations roles Proven track record leading operational teams, communities of practice, or large-scale digital initiatives Experience building operational capability in complex, multi-stakeholder environments Background in technology, government digital services, or citizen-facing platforms preferred Preferably someone with Outsystems support experience, though this is not mandatory Technical Competencies: Advanced understanding of agile methodologies, modern delivery toolchains, and scalable product workflows Expertise in data-driven operations, analytics platforms, and product metrics framework design Familiarity with government technology standards, compliance requirements, and citizen service design principles Strategic Capabilities: Demonstrated success in organizational culture transformation and change management Proven ability to design and implement scalable processes and governance frameworks Experience with vendor management, strategic partnerships, and ecosystem development Nice to have: API Knowledge: Familiarity with REST APIs, particularly OpenID Connect and OAuth, which form the backbone of Singpass. Familiarity with Python, especially for data analysis, natural language processing (NLP), and topic modelling, is a plus. Familiarity with developing or interpreting web application code is a plus. What it is like working here: Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily. Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good. Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architecture, frameworks, technologies, and even languages is not just encouraged but essential. What we offer you: GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech