Product & Sales Trainer

Duties & Responsibilities Training Delivery Facilitate Initial Certification Training (ICT) for sales employees in line with BMW's role-specific certification pathways. Facilitate Product Genius training. Facilitate product knowledge and product launch training. Deliver Frontline Focus Training as required (for example, GKL Luxury Mindset) and specifically designed dealer coaching programmes. Deliver face-to-face and virtual training across the 12 markets, including travel as scheduled. Deliver to the agreed training plan and to BMW and GP Strategies facilitation standards. Apply adult learning principles and adapt facilitation to learner needs, experience and environment. Make sure delivery, assessments and learning outcomes are consistent across courses and markets. Facilitate activities, discussions, product demonstrations and assessments; give learners constructive feedback to help them reach the required competency level. Quality & Learner Experience (SLA) Achieve a minimum 90% participant satisfaction score for every course delivered, measured through BMW's post-course digital survey. Create an inclusive, engaging and learner-centred environment; monitor engagement and adjust delivery where needed. Review survey results and learner feedback with the Training Co-ordinator and the Analyst, and act on improvement areas. Represent BMW and GP Strategies professionally at all times, as a positive brand ambassador. Training Content & Readiness Ensure training content is current and complete before every delivery; correct any content gap within 48 hours of notice, in line with the SLA content-readiness requirement. Adapt training materials to Middle East business objectives, working with the Programme / Project Manager. Review training content continuously for relevance and give feedback based on learner and stakeholder experience. Review sales training materials and methodologies to make sure training experiences are learner-centred, and give the Programme / Project Manager proposals for improvement. Contribute subject-matter input to the development of new training and coaching programmes. Confirm to the Training Administrator that physical and soft-copy materials are correct and follow BMW Corporate Identity. Product, Sales & Market Knowledge Maintain in-depth knowledge of BMW products, features, benefits and positioning, and of upcoming product launches. Maintain knowledge of the BMW sales process, customer journey and retail standards. Keep up to date with competitor products and developments in the Middle East automotive market. Translate product and sales information into practical learning that connects product knowledge with customer needs and sales opportunities. Product Launches & Events Contribute to event programmes, product activities and driving experiences for launches and events. Develop local market sales and product training materials for product launches. Provide content and delivery input to launch event concepts developed by the Training Co-ordinator. Attend Train-the-Trainer (T3) sessions on new products, then host internal T3 sessions to pass the knowledge gained on to other full-time and variable trainers. Records & Stakeholder Feedback Complete training documentation, attendance confirmation and assessment results within agreed timelines, so that TMSi records stay accurate. Support assessments and competency-related activities. Give the Training Co-ordinator and importer and dealer stakeholders feedback on learner engagement, capability and training needs. Raise and escalate training-related issues promptly. Travel & Expenses Book your own travel and accommodation within BMW-agreed rates and policy, so that the Training Co-ordinator can validate them before POs are raised. Professional Development Take part in trainer calibration, train-the-trainer and professional development activities. Complete BMW certification requirements to deliver the ICT, Product Genius and Focus Training programmes. Keep facilitation skills current with modern training methods and adult learning practice. Ad Hoc Duties Undertake additional duties associated with the successful delivery of the BMW ME training programme, as reasonably required by the Programme / Project Manager. Key Performance Measures Participant satisfaction of at least 90% for every course delivered. Training content current and complete before every delivery, with no content-readiness Non-Compliance Events. Delivery to the training plan, with no sessions lost for trainer-related reasons. Training documentation and results submitted within agreed timelines. Learner competency outcomes in line with ICT certification requirements. Professional Competence No day is the same, so it is important that you can prioritise, manage your time successfully, and work both proactively and reactively. Strong facilitation and presentation skills, face to face and virtual. Sound understanding of automotive sales processes and customer-facing retail environments. Strong product knowledge and genuine interest in the premium automotive industry. Ability to turn technical and product information into engaging learning. Strong understanding of adult learning principles. Experience adapting training content and delivery methods. Able to present and defend a point of view constructively and persuasively. Excellent written and verbal communication in English; Arabic is an advantage. Proficient in Microsoft Office. Willing and able to travel across the 12 Middle East markets. Personal Competence Energetic, enthusiastic and inspiring in front of a room. High emotional intelligence and cultural awareness; engages learners of all backgrounds and experience levels. Professional appearance and conduct; a natural ambassador for a premium brand. Independent, self-driven and well organised. Builds strong relationships with dealer management and frontline staff. Agile and calm under pressure. Committed to learner experience and training quality. #LI-SS2 #Dubai