Sales Support & Supply Chain Coordinator

Job Purpose The role is responsible for the end-to-end management of sales operations for the MEAI market, ensuring efficient order processing, high customer service levels, and constant alignment with HQ and Supply Chain functions. Key Responsibilities Sales Operations & Order Management Collect and manage customer orders for the India market Enter and manage orders in SAP Manage the monthly order cycle (planning, follow-up, and adjustments) Issue proforma invoices and manage billing activities Verify order billability in coordination with HQ Monitor and manage product availability for the market Customer Communication Act as the main point of contact for customers on operational topics Manage daily communication with customers (email, calls, follow-ups) Provide support on: order status deliveries invoicing operational issues Coordinate with internal teams to ensure timely and accurate responses KPI Monitoring & Reporting Continuously monitor customer-related KPIs (e.g. service level, OTIF, backlog, billing) Analyze performance and share updates with HQ and internal stakeholders Support the preparation of operational and commercial reports Supply Chain & Cross-functional Activities Perform analysis on system stock Provide track & trace analysis and logistics insights to MEAI customers Collaborate with Producers and Central Planning teams to ensure alignment between orders, stock, and shipments Required Skills & Competencies Experience in Sales Operations, Order Management, or Customer Service Strong knowledge of SAP Solid analytical skills and familiarity with operational KPIs Ability to manage multiple priorities and meet deadlines Strong communication and cross-functional coordination skills Problem-solving mindset with a customer-oriented approach At least 4Y of experience in similar roles Nice to Have Experience in international or multi-country environments Knowledge of Supply Chain and Logistics processes Exposure to complex or high-variability markets