Senior Account Manager - Precision Fabrication & Manufacturing

Position Overview The Senior Account Manager serves as the primary commercial and program leadership contact for Fulcrum's most important customer relationships. This individual is responsible for supporting opportunities from initial quotation through final delivery while ensuring customer expectations, technical requirements, schedules, and business objectives remain aligned throughout the project lifecycle. This role works closely with Engineering, Operations, Quality, Program Management, and Executive Leadership to ensure customer success while supporting company growth objectives. The ideal candidate combines strong customer relationship skills with a solid understanding of manufacturing, fabrication, machining, engineering drawings, and project execution. This position description is intended to describe the general nature and level of work performed by employees in this role. Duties, responsibilities, and qualifications may be adjusted as business needs evolve. What You'll Do Quoting Prepare and deliver customer quotations for design-build and build-to-print projects. Collaborate with Engineering, Manufacturing, and Leadership to validate scope, pricing, schedule, and delivery commitments. Support proposal development and customer commercial discussions. Key Customer Relationships Serve as the primary point of contact for strategic OEM, semiconductor, and advanced manufacturing customers. Build and maintain long-term customer relationships based on responsiveness, trust, and execution. Communicate directly with customer engineering, procurement, operations, and project management teams. Escalation Management Lead customer communication when project challenges arise. Coordinate with Engineering, Manufacturing, Quality, and Leadership to determine root causes and corrective actions. Ensure customers receive clear, accurate, and timely updates throughout issue resolution. Program Execution Support projects from purchase order receipt through fabrication, inspection, shipment, and installation. Coordinate schedules, engineering revisions, customer-requested changes, and delivery commitments. Monitor project status and proactively escalate risks that may impact customer expectations. Technical Direction Provide Design for Manufacturability (DFM) input to customers and internal teams. Understand structural, fabrication, machining, assembly, and vibration-performance requirements associated with semiconductor and advanced manufacturing environments. Help customers align design intent with manufacturable and cost-effective solutions. Team Development Support the development of the Account Management team. Share best practices, customer knowledge, and project-management approaches. Assist with onboarding and mentoring of future account management personnel. What We're Looking For Required Qualifications 5+ years of experience in fabrication, machining, contract manufacturing, capital equipment, or industrial manufacturing environments. Experience in roles such as: Technical Account Manager Program Manager Sales Engineer Applications Engineer Manufacturing Project Manager Customer Program Manager Ability to read and interpret engineering drawings and specifications. Strong understanding of fabrication, machining, welding, tolerances, and manufacturing processes. Demonstrated ability to manage customer issues from identification through resolution. Excellent written, verbal, and presentation communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced manufacturing environment. Engineering degree, technical degree, or equivalent manufacturing experience. Preferred Qualifications Semiconductor industry experience. Experience supporting capital equipment manufacturers or OEM customers. Cleanroom or advanced manufacturing project experience. PMP certification or similar project management certification. ERP and CRM platform experience. Experience mentoring, leading, or developing team members. Experience supporting fabricated structures, equipment frames, pedestals, or large mechanical assemblies. Work Environment Primarily office-based with regular interaction on the manufacturing floor. Frequent collaboration with Engineering, Manufacturing, Quality, Supply Chain, and Executive Leadership. Active participation in customer meetings, design reviews, project reviews, and operational discussions. Fast-paced environment with changing priorities and customer requirements. Personal Protective Equipment (PPE) required when entering production areas, including safety glasses, hearing protection, and safety footwear. Why Fulcrum Technologies Group? At Fulcrum Technologies Group, you will have the opportunity to work directly with some of the most advanced manufacturing companies in the world while helping deliver critical infrastructure that supports next-generation semiconductor and industrial technologies. This role offers: Direct exposure to executive leadership and key customers. Meaningful influence over major customer programs and business outcomes. Opportunities to grow with an expanding organization. Challenging technical projects supporting advanced manufacturing environments. A collaborative culture focused on solving difficult engineering and manufacturing challenges. Benefits Our benefits package includes: 401(k) with Safe Harbor company match 100% employer-paid medical insurance (base plan) for employees and qualified dependents 100% employer-paid vision insurance 50% employer-paid dental insurance 100% employer-paid short-term disability insurance 100% employer-paid accident insurance Paid Time Off (PTO) Paid Sick Leave Opportunities for professional growth and advancement A values-driven culture focused on Safety, Quality, Integrity, Customer Focus, Teamwork, and Respect Join Our Team If you enjoy solving manufacturing challenges, developing strong customer relationships, and working with highly technical teams to deliver exceptional results, we would love to hear from you. Apply today and help shape the future of precision manufacturing at Fulcrum Technologies Group. Work Authorization Applicants must be currently authorized to work in the United States on a full-time basis. Fulcrum Technologies Group does not provide employment visa sponsorship for this position. Equal Employment Opportunity Fulcrum Technologies Group is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status. Reasonable accommodations are available upon request. Our Values Safety • Quality • Integrity • Customer Focus • Teamwork • Respect for Coworkers About Fulcrum Technologies Group Fulcrum Technologies Group designs and manufactures custom machine bases, structural systems, cleanroom platforms, and engineered assemblies supporting advanced manufacturing environments. Our products support semiconductor production equipment and other mission-critical manufacturing applications across North America, Europe, and Asia. With more than 30 years of experience, we provide end-to-end capabilities under one roof including structural engineering, finite element analysis (FEA), laser cutting, CNC machining, welding, powder coating, inspection, assembly, and field installation. We are growing, and this position plays a critical role in how we win, manage, and successfully deliver customer projects.