Senior Business Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Operations Manager based in Canada.

This is a senior opportunity focused on transforming how customer-facing business functions operate at scale.
You will diagnose operational challenges and turn them into streamlined processes, automation, systems, or AI-powered solutions.
The role sits at the intersection of business operations, customer experience, technology, data, and enablement.
You will lead cross-functional initiatives from initial problem definition through implementation, adoption, and measurable improvement.
The position combines strategic thinking with hands-on execution, including building smaller automations and internal tools yourself.
You will collaborate closely with support, customer success, product, systems, data, and enablement teams in a global environment.
This role is ideal for a customer-focused operator who is comfortable navigating ambiguity and using technology to create scalable impact.