Manager, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success based in Canada.

This is a strategic people-leadership role overseeing a high-value customer portfolio across the Americas.
You will lead a team of experienced Customer Success Managers responsible for retention, growth, and exceptional service for strategic B2B customers.
The role combines coaching, commercial ownership, customer strategy, and operational excellence in a fast-scaling environment.
You will help teams proactively identify customer risks, unlock expansion opportunities, and navigate complex multi-country relationships.
As a senior customer advocate, you will influence Product, Operations, Sales, Legal, and other teams to improve customer outcomes.
You will also champion AI adoption, using data and intelligent workflows to make Customer Success more proactive, efficient, and scalable.
The position is fully remote and requires flexibility to support both West and East AMER time zones.