Front Line Manager - S&M - Customer Success 4A

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Front Line Manager - S&M - Customer Success 4A based in Canada.

This role offers the opportunity to lead customer success operations in a fast-paced, service-focused environment.
You will oversee critical rebate and chargeback processes, ensuring accuracy, compliance, and timely settlement.
The position combines operational leadership, customer experience, analytics, and cross-functional collaboration.
You will manage service levels, resolve complex customer and vendor inquiries, and drive continuous process improvement.
Strong attention to detail and data-driven decision-making will be essential to maintaining high-quality outcomes.
You will also support process changes and stakeholder communication while helping teams deliver consistently against business expectations.
This is a remote opportunity for a collaborative leader who can balance operational rigor with a strong customer focus.