Product Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Engagement Manager based in Canada.

This is a customer-facing role at the intersection of product strategy, technical delivery, customer value, and growth. You will guide strategic customers from implementation and solution design through adoption, value realization, and expansion. The role combines SaaS expertise, technical problem-solving, AI fluency, and executive-level influence to help customers achieve measurable business outcomes. You will act as a trusted product strategist, connecting customer objectives with the right capabilities, workflows, and operating models. You will also help customers adopt emerging AI-powered capabilities and identify opportunities to automate and improve their ways of working. Success will be measured through deployment outcomes, product adoption, customer health, retention, and expansion.