Senior Head Therapist

Treatment Delivery & Personalization: Perform professional spa treatments tailored to individual guest needs while upholding luxury service and brand standards. Guest Journey & Consultation: Connect with guests to assess expectations, record personal preferences, and handle check-in, handover, and satisfaction follow-ups. Product Knowledge & Retail Sales: Maintain in-depth knowledge of spa therapies and promotions to actively drive retail and service sales targets. Hygiene & Station Management: Prepare, sanitize, and reset treatment rooms, linens, and equipment in compliance with health and hygiene protocols. Inventory & Cost Control: Monitor professional supplies, manage stock levels, and use products strictly within manufacturer dosage guidelines to minimize waste. Operational Flexibility & Safety: Adhere to spa SOPs, safety standards, and scheduled appointments, providing support for front desk reception and promotional events as needed. Key Responsibilities Treatment Delivery & Personalization: Perform professional spa treatments tailored to individual guest needs while upholding luxury service and brand standards. Guest Journey & Consultation: Connect with guests to assess expectations, record personal preferences, and handle check-in, handover, and satisfaction follow-ups. Product Knowledge & Retail Sales: Maintain in-depth knowledge of spa therapies and promotions to actively drive retail and service sales targets. Hygiene & Station Management: Prepare, sanitize, and reset treatment rooms, linens, and equipment in compliance with health and hygiene protocols. Inventory & Cost Control: Monitor professional supplies, manage stock levels, and use products strictly within manufacturer dosage guidelines to minimize waste. Operational Flexibility & Safety: Adhere to spa SOPs, safety standards, and scheduled appointments, providing support for front desk reception and promotional events as needed.