Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. • Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. • A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Brief Job Description: • Provides high-quality and valuable support to CRMs and field operations. • Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness. • Ensures that information logged in the designated databases and systems is accurate and updated. • Ensures that proper monitoring is in place and required reports are delivered in a timely manner. • Ensures that information needed by internal and external customers are provided accurately and on time • Ensures all service scheduling are done accurately and on time. • Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner. • Provides accurate solutions to issues and concerns raised by the market units or other points of contact. • Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate. • Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team. Required/ Minimum Qualifications : College graduate of any course Additional / Preferred Qualifications: • Previous experience within a service environment performing administrative functions. • Focused with strong administration, analytical and organizational skills. • Possesses initiative and a strong sense of ownership and responsibility • Keen attention to details. • Comprehensive administrative/clerical/back office experience • Time management skills • Must be able to work with minimal supervision. • Works well with others; team player • Fluent English written and verbal skills • Strong sense/knowledge of the service business • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus. Time Travel Needed : No Travel The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. OUR STRATEGIC PRIORITIES: Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS: Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development