Showroom Usher - On-Call

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Maintain a positive attitude with guests and team members. • Identify guests’ challenges, diffuse situations, and provide service recovery. • Actively listen to guest inquiries and respond using a positive, clear speaking voice. • Relay accurate information to guests regarding hours of operation, hotel services, restaurants, meeting and convention rooms, airline shuttle service, etc. • Check guest tickets for seating numbers and direct or escort the guests to their seats. • Use linens, table toppers, and table numbers to set up showroom seating. • Stand at podium in re-entry area during events to ensure visibility to guests. • Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES • Possess excellent communication and problem-solving skills. • Ability of simple reading, writing, and math skills is required. • Must have the following skills: analyzing, instructing, following instructions, memorization, and problem solving. • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. • Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE • Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, and bending over during the duration of their shift. • Must be able to lift/carry 10lbs or less frequently. • The team member will constantly have repetitive use of both feet and hands and require occasional light grasping motions. Finger dexterity of both hands will be frequently required. • Frequent use of vision abilities is required including distance, depth perception, field of vision, and color vision. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT • Work performed consistently indoors with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices. • The noise level in the work environment is usually moderate to loud. • Team Member may be exposed to vibrations, dirt/dust, moving objects, slippery surfaces, odors, and/or secondhand smoke. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.