Social Intelligence Specialist

Position Snapshot Location: Braga/Lisbon (Portugal) Company: Nestlé Business Solutions (NBS) Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) Languages: Fluent in English About us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary Senior Social Intelligence Specialist leads complex analytical programs and ensure consistency, quality, and methodological rigor across multiple projects and stakeholders. A day in the role Support the development and refinement of monitoring methodologies and analytical frameworks Enhance search strategies, taxonomies and data structures for complex use cases Combine multiple data sources into structured analytical outputs Improve dashboard and reporting methodologies Validate analytical quality and consistency across projects Investigate complex trends, patterns and emerging topics Leverage AI-assisted capabilities to improve analytical workflows Partner with stakeholders to translate business needs into analytical approaches Contribute to continuous improvement and capability development across the team Coach analysts and support knowledge sharing Key Responsibilities Methodology & Solution Development Support the development of analytical methodologies and monitoring approaches Contribute to refinement of taxonomies, search strategies and analytical frameworks Support improvements to scalability and consistency of monitoring solutions Contribute to standardization initiatives across assigned projects Advanced Analysis & Quality Conduct complex multi-source analyses Validate analytical methodologies and outputs Investigate complex trends and emerging patterns Ensure quality and consistency across analytical deliverables Stakeholder & Capability Support Translate business requirements into analytical approaches Support discussions on analytical feasibility and methodology Contribute to documentation and best practices Mentor analysts and support capability development What will make you successful 4-5 years in Social Intelligence, Social Listening, Digital Analytics or related field Strong experience with Talkwalker, Brandwatch, Sprinklr or similar platforms Experience working with multiple digital data sources Experience applying and contributing to refinement of monitoring methodologies and analytical frameworks Strong stakeholder communication skills Experience supporting complex global analytical projects Experience working with AI-assisted analytical workflows Structured and systems-oriented thinker Strong analytical judgement High attention to quality and consistency Ability to simplify complex information Collaborative and coaching-oriented Curious and innovation-minded, with interest in AI-enabled ways of working Comfortable working across multiple stakeholders and complex projects What we offer Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in Nestlé’s Shared Solutions Business Immersion in a culturally diverse team Local and international exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal allowance card Flex Benefits - at NBS you can choose what benefits are more suitable for you Make part of the Nestlé Club and get discount in several partners Free coffee (and good coffee) at the office Shop with special discounts for employees Company equipment according to professional needs Medical support available at the office E-learning courses and training program to get you where you aim to be Career progression and possibilities for international career