Spa Host(Female) - Part Time

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests. • Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service. • Follow through on guest requests and needs completing all necessary communications. • Assist treatment staff with spa treatment preparation and clean up as needed. • Monitor guests’ safety and comfort while using the spa facilities. • Register guests by inputting information into computer and assigning appointments. Settle and check out guest’s accounts by inputting method of payment into computer and finalizing transactions. • Answer calls, process requests and schedule appointments for guests with emphasis on accuracy as well as upselling. Follow-up on calls to maintain proper communications with guests, departmental staff, and management staff. • Assist guests in locker room areas ensuring items are stocked, organized, and area is clean. • Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES • Exceptional oral and written communication skills. • Interpersonal skills to deal with guests and team members at all levels of the company. • Possess a strong attention to detail, time management, and organizational skills. • Ability of complex reading, writing, math, and task completion skills is required. • Must have the following skills: clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making. • Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate. • Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE • Minimum of 1 year’s experience in spa operations is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. CERTIFICATES AND LICENSES • Must be able to maintain appropriate Alcohol Awareness card. PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift. • Must be able to lift/carry and push/pull 25lbs or less occasionally. • The team member will constantly have repetitive use of both hands, light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required. • Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT • Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment. • The noise level in the work environment is usually quiet. • Team member may be exposed to fumes/odors, moving objects, and slippery surfaces. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.