Steward

FINANCIAL RETURNS • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook • Comply with Company Grooming Standards. Maintains exemplary department standards of behaviour and appearance and attitude as expected in an IHG Brand • Comply with Time and Attendance Policies PEOPLE • Liaise with the Kitchen Team to ensure accurate and clean equipment is ready for service. • Establishes and maintains effective employee and inter-departmental working relationships • To participate in various hotel activities like sports, staff party events, CSR events, to promote the reputation of the hotel. GUEST EXPERIENCE • To work along with the team according to the standard and policy, to bring about the guest experience. • Actively participate in all training activities. RESPONSIBLE BUSINESS • Daily cleaning of all dishes and technical equipment • Daily cleaning of all kitchen floors, cupboards and machines • Daily control of required stock of cleaning supplies for stewarding department and kitchen • Daily emptying the waste, responsible for waste separation according to environmentally standards • Refilling cupboards with dishes • Daily control of required dish towels and refilling stock through housekeeping department • Daily cleaning of all tile areas in kitchen area as well as public areas like lobby or bar and offices • Weekly cleaning of the delivery area, all storage rooms, hotel surroundings and waste room • Daily checking all empties • Responsibility for covering staff and organizing their duties in cooperation with the Guest Service Assistant Food & Beverage or the Guest Service Assistant Restaurant • Orientation for new trainees or other staff covering duties • Daily hovering lobby and restaurant area. • Hovering banqueting rooms after functions or upon request through Guest Service Manager Food & Beverage or Guest Service Assistant Restaurant • Demonstrating a ‘Service’ attitude • Recycle where-ever possible and enforce cost saving measures where appropriate • Is familiar with Company Health and Safety Policies and ensures operational areas promote and comply with them • Take responsibility to rectify hazardous situations, reporting major areas of concern to General Manager or delegate • Is familiar with property safety, first aid and fire and emergency procedures and actively enforces these in area of responsibility • Ensure security incidents in the operational area are reviewed and corrective measures implemented to prevent recurring incidents • Comply with the Company’s Corporate Code of Conduct • Is familiar with the company values and model desired behaviours • Performs tasks as directed by the responsible Guest Service Assistant Food & Beverage in pursuit of the achievement of business goals