Restaurant Manager

Your day to day: • · Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements. • · Represent the outlet in daily F&B meetings and other operational meetings as required. • · Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates. • · Prepare staff schedules based on forecasts, business levels, and special events. • · Monitor staff attendance, performance, grooming, and conduct regular evaluations. • · Ensure all team members comply with InterContinental grooming and service standards. • · Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding. • · Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels. • · Control beverage, cigar, and cigarette stocks in line with hotel procedures. • · Monitor casual labor and overtime to ensure labor costs remain within the approved budget. • · Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure. • · Handle guest feedback and complaints professionally and implement corrective actions when necessary. • · Maintain updated records of regular and VIP guest preferences to enhance personalized service. • · Promote upselling initiatives to maximize revenue and achieve sales targets. • · Support and organize outlet promotions and marketing activities to drive business. • · Monitor competitor outlets and provide market feedback reports. • · Ensure compliance with licensing laws and regulations related to alcohol service. • · Maintain accurate department records, booking procedures, and table plans. • · Delegate responsibilities effectively to ensure smooth operations during all service periods. • · Foster a positive work environment that promotes team morale, motivation, and efficiency. • · Maintain confidentiality of business and guest information. • · Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents. • · Perform any other duties as assigned by senior management.