Tech Officer: Monitoring & Surveillance

Business unit, Department, Reporting Business Unit CPS Department Monitoring & Surveillance Reports to Manager: Monitoring & Surveillance Job Grade/Level OP1 Core Description To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support Key Deliverables / Primary Functions Monitor Network and Server health. Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift. Respond to client enquiries and escalate problems that cannot be resolved. Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client. An understanding of SLA requirements Take cognisance of industry compliance requirements Be aware of changes implemented in the client’s environment and report thereof. Adhere to company and client’s policies, procedures, and governance Core Functional Skills & Capabilities Attention to detail EMS (Enterprise Monitoring Systems) Cisco, Linux, SAP and I-direct systems skills Networking, Server and SAP skills System and batch monitoring Core Behavioural Competencies Culture Match Job Match Deciding & Initiating Action Adhering to principles and values Analysing Delivering Results & Meeting customer expectations Following instructions & procedures Applying expertise & Technology Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Relevant IT certification Experience 2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM. Certifications A+ N+ CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of Engagement Internal stakeholders and external clients Span of Control 0 Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Full-time Office Based position. Billable