Assistant Area Manager - Customer Care

Responsibilities & Key Deliverables A. Customer Centric Role Quality Product installa on Tractor Service within Timeline & Quality . Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases) Product complaints resolu on with feedback to Plant HO. thru Field Technical reports. Ensure Reten on of Customers – Under warranty as well as Post warranty. Conduc ng field service ac vi es for customers. Ensure CSI amongst top in the industry. Warranty control, audit & dispute handling. Reduce vehicle down me & improve work quality. B. Managerial Role- Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc. Capability building of dealers Manpower on technical skill and system & processes. Ensures Customer sa sfac on among Sales & Dealers to support the func on . Inclusion of Channels to propagate business at Dealership level as well as Organization Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills