Maconomy Support Analyst

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role: As a Maconomy Support Analyst, you will provide Level 2 functional and transactional support for the Maconomy ERP platform, ensuring seamless business operations across Finance, Projects, Billing, Purchasing, and related business functions. You will work closely with Finance teams, IT teams, and business stakeholders to resolve issues, improve processes, support system enhancements, and contribute to the successful global adoption and ongoing optimization of the Maconomy solution. This role offers an excellent opportunity to develop deep Maconomy expertise while supporting critical ERP services in a global enterprise environment. What Will You Do: Provide Level 2 functional and transactional support for Maconomy ERP, ensuring timely resolution of incidents, service requests, and business-critical issues within agreed service levels. Investigate system issues, coordinate with technology teams to identify root causes, support defect resolution, and help maintain overall system stability and performance. Support ERP business processes including Finance, Accounting, Purchasing, Project Management, Billing, Customer Order Management, Distribution, and related operational functions. Create and maintain ERP process documentation, user guides, operational procedures, knowledge articles, and support documentation. Develop incident reports, service reviews, operational updates, and analytical reports while identifying opportunities for process and system improvements. Coordinate with Finance, business, and IT stakeholders to gather requirements, address operational challenges, and enhance user adoption and satisfaction. Support project deployments, ERP enhancements, testing activities, operational readiness, and ad-hoc business initiatives. Conduct service review meetings with Finance leads and key users while driving continuous improvement, governance, compliance, and best-practice adoption. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: 3+ years of experience supporting ERP applications within complex global organizations, preferably in ERP support, application support, or operations environments. Proven experience with ERP platforms such as Maconomy, SAP, Oracle, or Microsoft Dynamics 365, with Maconomy experience preferred. Strong understanding of ERP business processes including Finance, Accounting, Billing, Purchasing, Project Management, and operational workflows. Experience troubleshooting application issues, investigating incidents, performing root-cause analysis, and coordinating issue resolution. Experience creating and maintaining business process documentation, support procedures, user guides, and knowledge repositories. Strong analytical, reporting, problem-solving, organizational, and stakeholder management capabilities. Ability to develop trusted relationships with business stakeholders, Finance teams, key users, and technology teams across global environments. Bachelor's degree in Computer Science, Information Technology, Business Systems, or a related discipline, with excellent written and verbal communication skills. Preferred Professional and Technical Expertise: Hands-on experience with Deltek Maconomy implementation, support, administration, or enhancement projects. Experience supporting Finance, Project Accounting, Professional Services Automation (PSA), or ERP transformation programs. Experience delivering user training, knowledge transfer sessions, and ERP adoption initiatives. Familiarity with ERP reporting, analytics, testing methodologies, operational governance, and compliance processes. Experience with accounting software, financial systems, or relevant ERP-related certifications is highly desirable. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.