Manager - OSS & Tools

Role Zabbix SME Function / Department Technology Location Pune Job Purpose Requirement to have Zabbix administrator SME , who will be responsible for the installation, configuration, maintenance and optimization of the Zabbix monitoring platform. This role involves developing and implementing monitoring solution for servers, network, devices, applications & telecom nodes. Ensuring high availability and proactive incident management. Key Result Areas/Accountabilities Installation, Configuration, and Maintenance: Install, configure, and maintain Zabbix servers, agents, and proxies. Monitoring and Alerting: Configure and manage monitoring templates, triggers, and actions to ensure timely alerting and notification. Troubleshooting and Issue Resolution: Troubleshoot and resolve issues related to Zabbix, including agent and server connectivity, data collection, and alerting. Performance Optimization: Optimize Zabbix performance, including database tuning, caching, and load balancing. Integration and Automation: Integrate Zabbix with other tools and systems, such as ticketing systems, CMDBs, and automation frameworks. Security and Compliance: Ensure Zabbix security and compliance with organizational policies and standards. Documentation and Training: Maintain accurate documentation and provide training to other teams on Zabbix usage and best practices. Upgrade and Patch Management: Perform regular upgrades and patch management to ensure Zabbix is up-to-date and secure. Core Competencies, Knowledge, Experience Experience: 3+ years of experience with Zabbix administration. Technical Skills: Strong understanding of Linux/Unix systems, networking protocols, and database management. Certifications: Zabbix certification (e.g., Zabbix Certified Specialist) is a plus. Communication: Excellent communication and collaboration skills. Problem-Solving: Strong problem-solving and analytical skills. Must have technical / professional qualifications B.E (E&TC Preferred) / MTECH Bachelor’s degree in Computer Science , Information Technology Experience with other monitoring tools (e.g., Prometheus, Grafana, Nagios). Knowledge of containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Familiarity with IT service management frameworks (e.g., ITIL).