Offshore SAP FLM

Project Delivery - SAP FLM Manage SS FLM group accountable for timely and accurate customer deliveries Review support execution & reporting on various accounts and provide direction and guidance as needed Ensure that team maintains high level of competence and operational excellence take critical business decisions to meet customer expectations Escalation point of contact for respective Account DM’s Responsible for Continuous improvements & overall Delivery excellence People Management Coordination with GRM/VMG/TA for timely fulfilments Perform resource allocations and workload assignments according to delivery requirements Responsible for achieving bench mark utilization of resources across SS pool Responsible for periodic reviews, recognition & rewards for SS resources Resource attrition management / retention Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources Should also be able to take of SLA adherence, daily traiging and ticket updates