Project Program Management Advisor

Role Overview The Offshore Project Manager will be responsible for managing multiple CUSTOMER projects across the full project lifecycle, from initial intake through post go-live production support. This role will partner closely with NTT DATA teams , Customer stakeholders , BPO teams, Release Management , Production Support , and delivery resources to ensure projects are delivered within agreed scope, timeline, quality, and budget expectations. Role Expectations / Core Contributions Manage multiple projects from initial inception through the NTT DATA Intake Process , delivery execution, go-live, and post-production support. Facilitate cross-functional meetings with NTT DATA business/Operation/technical teams, customer stakeholders, and other impacted groups to review requirements, solution design, dependencies, risks, and delivery plans. Lead and coordinate project intake activities, ensuring business and technical requirements are clearly captured, reviewed, and aligned with project objectives. Represent assigned intake items or projects during the Full Estimation process, including coordination of estimates, review of assumptions, and preparation/sending of estimation letters to Customer for approval. Work closely with the NTT DATA Release Manager to support sprint planning and release planning for prioritized projects targeted for specific releases. Support and coordinate testing schedules, including UAT, regression testing, system testing, defect tracking, and stakeholder readiness. Facilitate production handover discussions with Production Support teams to ensure smooth transition, operational readiness, and post-go-live support alignment. Produce and maintain project documentation, status dashboards, project plans, issue/risk logs, action trackers, and leadership-ready updates. Prepare and present weekly project updates via PowerPoint for NTT DATA and Customer leadership during the PM Planning Meeting. Own project tracking and governance, including scope, schedule, budget, risks, dependencies, issues, decisions, and stakeholder communications. Lead resource planning and manage assigned project resources to ensure team allocation, capacity, and allotted hours are monitored closely. Track and manage project budget and team hours to ensure delivery remains within approved estimates and financial expectations. Proactively identify risks, delays, blockers, or capacity concerns and drive mitigation plans with the appropriate teams. Ensure timely communication and escalation of project status, risks, dependencies, and key decisions to leadership and stakeholders. Maintain strong coordination between offshore and onshore teams to ensure delivery alignment, transparency, and accountability. Basic Qualifications Minimum of 8 years of experience managing multiple IT or healthcare-related projects across the full project lifecycle, including intake, estimation, planning, execution, testing, release, go-live, and post-production support. Minimum 8 years of strong project management experience with the ability to manage scope, timeline, budget, risks, dependencies, and resource allocation. Good hands on, at least 5 years of experience working with cross-functional business, technical, BPO, customer, release management, and production support teams. Ability to facilitate business and technical requirements review meetings and solution design discussions. Experience supporting estimation processes, including gathering inputs, validating assumptions, coordinating approvals, and preparing customer-facing estimation documentation. Experience with release planning, sprint planning, and coordinating project delivery within defined release cycles. Working knowledge of UAT, regression testing, system testing, defect management, and production readiness activities. Strong experience preparing project status reports, dashboards, and leadership-level communications. Demonstrated ability to manage team capacity, allotted hours, resource planning, and budget tracking. Strong communication, facilitation, stakeholder management, and escalation skills. Ability to work effectively with offshore and onshore teams across different time zones. Proficiency with Microsoft Word, PowerPoint, Excel, project tracking tools, and collaboration platforms. Ability to operate independently, manage competing priorities, and drive accountability across multiple workstreams. Prior experience managing offshore delivery teams and coordinating with client-facing/onshore project managers. Nice to Have Familiarity with NTT DATA delivery processes, intake governance, estimation process, release management, and production support handover procedures. Healthcare domain experience, especially in payer operations, claims, enrollment, provider, member, care management, or compliance-related projects. Experience working with Agile, Scrum, hybrid, or waterfall delivery models. Experience using tools such as Jira, ServiceNow, SharePoint. Understanding of application development, systems integration, data/reporting projects, or production support operations. PMP, CSM, SAFe, or other project management/agile certification