Senior Business Analyst & Scrum Master - VOIS

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an experienced Business Analyst and Scrum Master to support the delivery of business and technology transformation initiatives within the telecommunications domain. The role requires strong expertise in requirements gathering, process analysis, stakeholder engagement, agile delivery practices, and data analysis. The successful candidate will work closely with business and technical teams to translate business needs into clear functional requirements, user stories, and solution outcomes while driving collaboration across cross-functional and international teams. What you’ll do Conduct workshops, interviews, and stakeholder discussions to gather and analyse business requirements. Elicit, validate, document, and manage business and functional requirements throughout the project lifecycle. Translate business requirements into functional specifications, user stories, and acceptance criteria. Maintain requirements traceability and ensure alignment between business objectives and solution delivery. Act as the key liaison between business stakeholders and software delivery teams. Facilitate effective communication between technical and non-technical stakeholders. Manage stakeholder expectations and support prioritisation of requirements and scope. Analyse current-state (as-is) and future-state (to-be) business processes. Identify process improvement and automation opportunities. Collaborate with Product Owners, Solution Designers, Architects, Developers, and Testers to support solution design activities. Clarify business rules and functional requirements to enable successful solution delivery. Define acceptance criteria and support User Acceptance Testing (UAT) activities. Prepare and maintain key project documentation, including: Business Requirement Documents (BRD) Functional Requirement Specifications (FRS) User Stories Process Flow Diagrams Business Cases Gap Analysis Documents UAT Test Scenarios Support agile delivery teams and contribute to successful Scrum ceremonies and practices. Who you are Experience in requirements analysis and business process mapping. Strong experience in data analysis and interpreting business insights. Knowledge of SAFe and Agile methodologies. Proven problem-solving and analytical capabilities. Telecom industry knowledge and domain understanding. Hands-on experience with tools such as: JIRA Confluence Azure DevOps Power BI SQL Lucidchart BPMN modelling tools Demonstrated success working as a Scrum Master. Experience within IT and/or telecommunications environments. Strong communication and stakeholder management skills. Ability to work collaboratively across diverse and cross-functional teams. Experience working with multi-location international teams is desirable. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work on large-scale telecommunications transformation initiatives. Exposure to global stakeholders and international delivery teams. Involvement in end-to-end project lifecycles, from business analysis through to testing and delivery. Opportunity to influence process optimisation and automation initiatives. Collaborative environment that supports agile ways of working and continuous improvement. Exposure to modern delivery and analytical tools used across enterprise technology programmes. What skills you will learn Advanced business analysis and requirement management techniques. Agile and SAFe framework implementation within enterprise environments. Stakeholder management across global and cross-functional teams. Process design, optimisation, and automation identification methodologies. Data-driven decision-making using Power BI, SQL, and analytics tools. Agile delivery leadership and Scrum facilitation practices. Telecommunications business processes and technology transformation expertise. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media Follow us on social media and #StayConnected LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2