Service Delivery Field Support engineer (L1)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Position: SD-WAN & Network Support Engineer Location: Kolkata Experience: 2+ Years Working Model: 5 Days Work from Office Shift: Rotational Shifts (24x7 Support Environment) Joining: Immediate Joiners Preferred Project: Banking & Data Center Operations Key Skills SD-WAN implementation, monitoring, and troubleshooting Routing & Switching (Cisco/Juniper/Aruba) LAN/WAN, TCP/IP, VLAN, VPN, BGP, OSPF Network incident management and troubleshooting Field support experience for network devices, branch connectivity, rack & stack, and hardware replacement Basic understanding of firewall, network security, and data center operations Monitoring tools such as SolarWinds, PRTG, Zabbix, or similar Responsibilities Monitor and support SD-WAN, WAN, and LAN infrastructure. Troubleshoot routing, switching, and connectivity issues across banking locations. Coordinate with onsite teams for network hardware installation, replacement, and field support activities. Handle incidents, service requests, and escalations within SLA. Perform health checks, configuration validation, and preventive maintenance. Support network changes, upgrades, and DR activities. Education & Certifications Regular B.E./B.Tech, BCA, B.Sc (IT/CS), MCA, or equivalent degree. Preferred Certifications: CCNA, CCNP, Cisco SD-WAN, Juniper JNCIA/JNCIS , or equivalent networking certifications. Preferred Profile Experience in Banking, Data Center, Managed Services, or NOC environments. Strong troubleshooting skills with customer-facing support exposure. Immediate to 15 days joiners preferred. Mandatory Skills: SD-WAN, Routing & Switching, LAN/WAN, Network Troubleshooting, Field Support Experience. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .