Sr. Mgr. _2nd Line Coder_Networking

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an experienced Digital Transformation Support Analyst to support and maintain automation solutions and digital tools within Core Transport. Based in Pune, this role will provide first-line technical support for automation workflows, troubleshoot operational issues, and contribute to the testing, deployment and monitoring of automation solutions. You will work closely with operational teams to understand requirements, document processes and identify opportunities to improve efficiency through automation. The role is particularly suited to candidates with 9–12 years of relevant experience , strong Python scripting capability, knowledge of pexpect , APIs, SQL and database management , and networking knowledge across IP and Transmission environments. Exposure to DevOps, software engineering and additional scripting languages is beneficial. The role requires the ability to work 09:00–17:00 UK hours . What you’ll do Act as the first point of contact for automation-related technical queries and incidents, resolving issues promptly or escalating them when required. Support the day-to-day stability and operation of automation tools, scripts and workflows, helping minimise downtime and service interruptions. Maintain and update Python scripts and automated processes under appropriate supervision. Troubleshoot technical issues across automation solutions and their supporting environments. Collaborate with operational and Core Transport teams to gather requirements and document automation needs. Identify opportunities to automate existing processes and improve operational efficiency. Support the testing, deployment and monitoring of new and existing automation workflows. Validate automation solutions against agreed business requirements and quality standards. Work with APIs and databases to support automation and system integration requirements. Maintain accurate records of automation assets, incidents and changes to support compliance and continuous improvement. Contribute to process reviews and recommend practical improvements to automation and operational workflows. Prepare user guides, training materials and supporting documentation. Participate in knowledge-sharing activities to increase adoption and effective use of automation tools. Continuously develop knowledge of emerging automation technologies and tools relevant to Core Transport. Support SLA, KPI, process-adherence and departmental objectives. Who you are You have 9–12 years of relevant experience in automation, scripting, technical support, networking or related technology environments. You are proficient in Python scripting , including experience or knowledge of the pexpect library and other relevant Python libraries. You have hands-on experience troubleshooting and resolving technical issues. You understand process automation and digital tools and can translate operational requirements into practical technical solutions. You have knowledge of leveraging APIs for automation and integration. You have experience with database management and SQL . You possess networking knowledge across IP and Transmission technologies. A Network+ or CCNA certification would be advantageous. You have exposure to DevOps, software engineering environments, process analysis or testing , or an understanding of these areas. Familiarity with additional languages or scripting technologies such as Bash, PowerShell or Java would be desirable. You approach problems analytically and can contribute effectively to troubleshooting and root-cause investigation. You communicate clearly and collaborate effectively with technical and operational teams. You are comfortable learning new technologies and adapting to evolving business requirements. A degree or equivalent qualification is preferred but is not essential where you have relevant experience. You can work 09:00–17:00 UK hours . Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you This role provides the opportunity to work at the intersection of Core Transport networking, automation and digital transformation , supporting solutions that can improve operational efficiency and service stability. You will gain practical exposure to automation workflows across a telecoms environment, collaborate with operational and technical teams, and contribute to automation initiatives from requirements gathering through testing, deployment, monitoring and ongoing support. What skills you will learn The role offers opportunities to further develop skills in: Python-based automation within a Core Transport environment. Automation and integration using APIs . SQL and database management for automation use cases. Automation of activities across IP and Transmission networks . Testing, deployment, monitoring and troubleshooting of automation workflows. DevOps and software-engineering practices relevant to automation delivery. Process analysis, process improvement and requirements gathering. Technical documentation, knowledge sharing and user enablement. Cross-functional collaboration across operational, network and transformation teams. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2