Chief Operations Officer, Mukto Pay

Company Introduction NEO PSP Limited runs Mukto Pay, a wallet licensed by Bangladesh Bank and owned by Banglalink (VEON Group). We are AI-first: AI does the routine work, people handle exceptions. Our vision is: Digital money for every Bangladeshi, every day, on any phone. Job Description The role: the CEO's partner in running Mukto Pay as a national payment system. AI-first operating model: AI agents run customer service in Bangla, KYC checks, dispute triage and reconciliation; people handle exceptions; volume grows, cost does not. Operations end to end: onboarding and KYC, customer service, disputes, merchant and agent operations, cash-in and cash-out once approved. Money movement: settlement and liquidity with partner banks and the national payment switch; every taka of e-money reconciled to bank balances every day. Reliability: transaction success and uptime with Technology; incident and crisis management, business continuity, fraud response playbooks. Regulator and control: operations compliant with Bangladesh Bank and Financial Intelligence Unit rules; leads operations in inspections and audits. Leadership: member of the leadership team; builds the operations leaders; owns the operations budget and cost per transaction; shapes product, pricing and partners. Academic Qualification Master's degree or MBA; Lean Six Sigma or a banking qualification is a plus. Job Experience Required 10+ years in payments, mobile money or banking; 5+ as head of operations. Has run operations at national scale: millions of customers, agents, merchants. Has led an AI or automation transformation with results in cost and service. Has worked directly with Bangladesh Bank: inspections, reporting, complaints. Has built operations for a new license or a fast scale-up; group role a plus. Required Capabilities Strategic and hands-on: sets the operating model; knows the numbers daily. AI first: designs work for AI agents first; adds people for exceptions. Executive presence: credible with the Board, Bangladesh Bank, banks and VEON. Leader under pressure: builds leaders; calm and decisive in outages and fraud.