Enterprise Account Manager

ABOUT THE ROLE We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations. Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents — deployed compliantly in Europe — and is trusted by thousands of enterprises across a wide range of industries. As an Enterprise Account Manager, you'll own a book of enterprise accounts and be the driving force behind their AI transformation journeys. You'll work at the intersection of customer success, commercial growth, and product influence — and you'll use AI agents and automation to scale your own work. This is a high-ownership, high-impact role in a small, ambitious team operating fully on-site in Berlin. WHAT YOU'LL DO - Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion. - Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies. - Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes. - Identify and drive expansion opportunities across users, use cases, and deployment scope. - Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level. - Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort. - Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans. - Serve as the internal voice of the customer while aligning with the company's product direction and roadmap. WHAT WE'RE LOOKING FOR Must-haves: - 5+ years in a customer-facing enterprise role — Account Management, Customer Success, or consultative post-sales. - Proven track record driving adoption, renewals, and expansion in complex enterprise organizations. - Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day. - Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders. - Strong commercial acumen: you understand the levers of a SaaS business and know how to position and close expansion conversations. - Fluency in German (C1+) and English — both are required. - Ability to work fully on-site in Berlin (relocation support available). Nice-to-haves: - Background at an AI-native company, technical consulting firm, or early-stage startup. - Founder or early-employee experience. - Portfolio of hands-on AI agent or workflow deployments in enterprise contexts. - Experience at firms such as BCG, SAP, Microsoft, PwC, EY, or similar tier. COMPENSATION & BENEFITS - Salary: $80,000 – $120,000 per year (or equivalent) - Relocation support for candidates moving to Berlin - High ownership in a small, fast-moving team shaping how enterprises adopt AI - Visa sponsorship: Not available LOCATION This role is fully on-site in Berlin, Germany. Candidates must be available to work from the Berlin office five days a week. Remote or hybrid arrangements are not offered for this position.