Service Director

Service Director UK Service Business Service / Strategic Leadership / Operational Excellence Endress+Hauser are actively seeking a Service Director to lead our UK Service business. As a member of the Senior Leadership Team, you will shape and deliver the Service strategy, driving sustainable growth, customer excellence, operational performance and people development. Main responsibilities of the Service Director: Develop and execute the UK Service strategy in line with UK and Group objectives. Deliver Service revenue, profitability and growth objectives, including lifecycle services, service agreements and recurring revenue streams. Lead the safe, effective and efficient delivery of Service activities across the UK. Champion a customer-focused culture and build strong relationships with key customers and stakeholders. Drive operational excellence through effective systems, processes, resource deployment and continuous improvement. Develop and lead a high-performing Service Leadership Team, supporting engagement, development and succession planning. Ensure compliance with legal, regulatory, quality and corporate standards, while visibly leading Health, Safety and Wellbeing. Identify future market opportunities, customer needs and emerging industry trends, driving innovation and digital service adoption. Work collaboratively with Sales, Solutions, Marketing, Finance and HR to deliver wider business objectives. Maintain the network of service partners to support efficient and effective service delivery. Qualification + Profile of the Service Director: Degree qualified, or equivalent experience, in Engineering, Business, Operations or a related discipline. Significant senior leadership experience within a Service, Engineering, Technical or Operational environment. A proven track record of delivering business growth, operational performance and organisational change. Experience leading geographically dispersed, multi-disciplinary teams and developing leadership capability. Strong commercial acumen, including experience managing budgets, financial performance and organisational resources. Experience developing and implementing business strategy and building senior-level customer relationships. A collaborative and inclusive leadership style, with strong communication, judgement and influencing skills. Resilient, adaptable and future-focused, with integrity, personal accountability and a passion for developing people. Experience in industrial automation, instrumentation, process industries, a global or matrix organisation, or digital lifecycle services would be advantageous. Benefits + Perks for a Service Director: The opportunity to lead one of Endress+Hauser UK's most strategically important business functions and help shape the future direction of the business. A competitive executive reward package including bonus, car allowance and a generous pension scheme. Flexible ways of working and a range of family-friendly policies designed to support you through different stages of life and career. Access to wellbeing support, employee assistance services and initiatives that help you thrive both professionally and personally. Ongoing learning and leadership development opportunities, including access to global networks, international collaboration and career development across the wider Endress+Hauser Group. A values-led, people-focused culture where trust, inclusion, collaboration and long-term success are at the heart of how we work What we are looking for A credible and commercially minded senior leader who can translate strategy into sustainable results, inspire high-performing teams and strengthen customer value. You will combine operational discipline with a future-focused approach to innovation, digital services and continuous improvement.