Team Leader - VM - Mamas & Papas - Kuwait

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target Functional Roles and Responsibilities • Ensure Retail / Brand standards are maintained at all times. • Role model and support role to team members • Support the induction of new starters into the store • Maintain and encourage the team to uphold personal grooming standards as advised by the store manager • Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor. • Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale • Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels • Minimize exposure to stock loss through vigilance on sales floor • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. Education/Certification and Continued Education • High school / “O” Levels Years of Experience • 2 – 3 years experience in a Sales or Customer Service environment