Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics)

Req ID: 379723 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics) to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Applications Support & Maintenance – Clinical Operations Leader This role needs work from office on all days and shifts as per the 24x7 shift roster from any of the NTT Data offices at Bangalore, Hyderabad or Noida Clinical Operations Support Leadership Lead and manage the Clinical Operations Application Support team. Establish operational priorities, support strategies, and service improvement initiatives. Provide leadership for L2/L3 production support activities across clinical applications. Drive a customer-focused support culture ensuring high user satisfaction. Manage resource planning, workload distribution, shift coverage, and on-call support. Understanding of ambulatory clinical workflows (scheduling, charting, orders) Ability to support interfaces (lab, imaging, billing, pharmacy eRx) Knowledge of ambulatory billing (E&M codes, scrubbing, claim files) Proficiency in template customization, provider preferences, smart tools Support for document workflows (scanning, indexing, chart import) Managing upgrades, patches, and legacy EMR data archiving Experience working with Ambulatory EMR systems like MEDENT, HST Pathways (Legacy), Dentrix Enterprise, HST Pathways, AthenaHealth, and other similar applications Operations Support Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues. Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning. Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows. Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements. Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a strong expertise of hospital workflows and operational support. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .