Service Delivery Manager: AI Platforms

• Strong service delivery and IT service management capability, including practical application of ITIL practices. • Deep knowledge of enterprise IT services and the ability to manage complex services across multiple technology domains, locations, cultures and supplier boundaries. • Strong business and commercial awareness, with the ability to balance service quality, risk, consumption, cost and customer outcomes. • Excellent analytical skills, with the ability to convert operational data, employee experience feedback and satisfaction trends into clear insights, service narratives and prioritised actions. • Excellent stakeholder engagement, facilitation, negotiation, influence management and executive communication skills. • Excellent written communication, documentation, governance reporting and presentation skills. • Ability to lead complex escalations, rapidly appraise situations, coordinate stakeholders and drive resolution. • Proven ability to develop and execute service improvement plans through to measurable closure. • Ability to manage multiple priorities with strong attention to detail, sound judgement and an outcome-focused approach. • Comfortable working through ambiguity, competing priorities and cross-functional dependencies. • Working knowledge of AI/ML platforms and cloud environments such as Azure, AWS or GCP. • Understanding of incident, problem, change, service level, continuity, capacity, supplier and risk management. • Ability to identify and shape new service initiatives or projects based on stakeholder and business needs.