Junior IT Technician

Requisition ID: 102465 Job Category: Information Technology Location: Katowice, Slaskie, Poland Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. We are looking for a motivated and customer-focused Junior IT Helpdesk Analyst to join our European IT team based in Katowice, Poland . As a Junior IT Helpdesk Analyst, you will provide first-line IT support to users across our European offices. You will be the first point of contact for IT incidents and service requests, helping employees resolve technical issues and ensuring a positive support experience. This role offers an excellent opportunity to build a career in IT while gaining exposure to a broad range of technologies, systems, and business environments within an international organization. Key Responsibilities: Provide first-level IT support to employees across multiple European offices. Receive, log, prioritize, troubleshoot, and resolve IT incidents and service requests through phone, email, and ticketing systems. Manage and track support requests using IT Service Management (ITSM) platforms such as Zendesk. Support Microsoft Windows, Microsoft 365 applications, printers, mobile devices, and workplace technology. Install, configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment. Assist with user account and access management in accordance with company policies and procedures. Support onboarding and offboarding activities, including device preparation and user setup. Provide support for meeting rooms, audiovisual equipment, and collaboration technologies. Assist users with Microsoft Teams meetings, conference room systems, and hybrid meeting solutions. Maintain accurate documentation, knowledge base articles, and support records. Escalate complex issues to second-level support teams when required. Participate in hardware refreshes, office projects, and regional IT initiatives. Adhere to IT security standards, policies, and best practices. Qualifications and Experience: Diploma, degree, technical certification, or equivalent qualification in Information Technology or a related field. Previous experience in an IT Helpdesk, Service Desk, Desktop Support, or End User Support role is preferred but not required. Good working knowledge of: Microsoft Windows 10/11 Microsoft 365 (Outlook, Teams, OneDrive, and Office applications) PC and laptop hardware Mobile devices and peripherals Basic understanding of: Active Directory and user administration Networking fundamentals IT infrastructure concepts Experience with Zendesk, ServiceNow, or similar ITSM/ticketing platforms is an advantage. Language Requirements: Excellent verbal and written communication skills in English . Good to very good Polish language skills. Additional European language skills, particularly German , are considered a strong advantage. Personal Attributes: Strong customer service orientation and commitment to delivering high-quality support. Excellent communication and interpersonal skills. Positive, professional, and approachable attitude. Strong troubleshooting and problem-solving abilities. Ability to prioritize tasks and work effectively in a fast-paced environment. Self-motivated with a willingness to learn and develop new skills. Reliable team player with a proactive mindset. Travel Requirements: Willingness to travel occasionally within Europe. Support IT-related activities at company offices across Europe as required. Occasional travel to project and construction sites may be required. Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. [[req_postHashtag]]