Remote Customer Support with German and English

Customer support via phone and email: Inquiries: Managing standard customer requests, including making reservations, entering changes, modifications, and cancellations. Providing information: Communicating precise information regarding hotel policies, rate rules, and available services. Technical support: Assisting users with navigating the website and mobile app. Payments: Handling payment issues and basic refunds. B2B Administration: Providing administrative support to the corporate sales department. Consulting: Assisting customers in choosing optimal accommodation options, room types, and promotions. Account Management: Handling membership matters (registration, profile updates, explaining benefits and membership levels). Complaints: Receiving, documenting, and categorizing complaint reports and providing initial guidance. What you can count on from us: Contract of mandate (umowa zlecenie) with a rate of 48 PLN gross/hour. Fully remote cooperation from day one! Friend referral program – additional financial bonuses to be earned. Access to the MyBenefit platform – you choose what you want to use. Options include private medical care, sports card, shopping or travel vouchers, cinema tickets, and much more. Training that will fully prepare you for your daily tasks. Free access to a language learning platform. What we look for in candidates: Excellent command of German (written and spoken, C1 level). Very good command of English (spoken, B2 level). Communication skills, by which we mean: the ability to conduct conversations with customers, show empathy, and practice active listening, as well as assertiveness which is important in customer service. Availability to work during project operating hours: Monday-Friday, 8:00 AM – 7:00 PM .